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What ever happened to picking up the phone and being helped.
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This is a public forum, not Adobe support. There's nothing we can do to resolve your issues with customer support.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.
PHONE: https://helpx.adobe.com/contact/phone.html
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What exactly do you need help with? Please be specific. In most cases, these user-to-user forums are your best resource for product related questions. Adobe customer care is mainly for billing, account and technical problems.
CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html