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The creative cloud is a buggy, unfinished mess

Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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...And it's kind of amazing we're paying for such an unstable service. I use adobe products daily and extensivelty.

I've got a team which, if I only relied on your "cloud services" (which is more limited than any other cloud storage, congrats), who'd been completely unable to work on one of the most important days of the year for them. 

Because the cloud couldn't connect to half their machines, for whatever reason. For the nth time. 

It's barely functional. Capture d’écran 2022-04-10 à 22.24.00.png

And yes, that makes me angry. Unreliability to that extent is unacceptable. 

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Collaboration , File sync

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Would you mind telling us the version of the operating system and the Creative Cloud you're using? Please ensure you're using the updated version of the Creative Cloud Desktop Application. Have you checked on the browser to check if it's working there? Here is the link to check: https://assets.adobe.com/libraries

 

You may also check this article and try the steps mentioned in it: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

Let us know if that helps.

 

Regards,

Tarun

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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I concur. I am constantly perplexed by the way files are organized/accessed. I use various Adobe CC apps on 2 different computers, as well as an iPhone and an iPad. A main value proposition for storing files "in the cloud" as opposed to locally on any one of those devices is to be able to access all of your stuff from anywhere. But there are so many places to store stuff, that it's simply a convoluted mess. I cannot tell you how many times I've been on one device searching for a file that I created/store on a different device. There are multiple places to look...from within the app (like Photoshop or Illustrator), using the Mac Creative Cloud app, or on the CC website. I even tried using Bridge. And it's just a mess. Only certain types of files can be saved to certain locations on Creative Cloud, through certain apps. Not to mention how crappy some of the apps are themselves at managing files in the Cloud (which could be an entire separate thread) It shouldn't be that complicated. I should be able to just create folders and move files around freely, and find them from anywhere. 

When Adobe switched to their pricey subscription-only model, the promise what that in exchange we'd get more and better features, but the apps are already pretty bloated and many of the new features are just gimmicks to make you feel like they're actually improving on them. Or - if you can imagine - even INNOVATING in any way.

Adobe has a captive audience, and they know it. We're just getting milked for cash because they're pretty confident we won't/can't go elsewhere. There's very good reasons that designers flipped out upon discovering Adobe snatched up Figma.

You know what never happens with Figma? Regardless of whether I use the native app, the web app, or the mobile apps...I can always *FIND* my files. 

Adobe's CC fails at even this most basic level.

I'd say, "Do Better, Adobe" but they've clearly had the resources to do better, but rather than focus on improving what they've got they are sinking billions to eliminate competitors that are actually making better products.

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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LATEST

For what it's worth, I have no problems using Creative Cloud on Win10 (ver 22H2) with latest updates. 

 

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If you're still having problems, I invite you to reach out directly to Adobe support for assistance.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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