Unable to connect to Adobe Creative Cloud

[davidn34208716]

Hi
I can't get into ADOBE CREATIVE CLOUD, it doesn't open (see picture),
But I remove it and reinstall.
I tried uninstalling by Control Panel>Programs and Features, but it doesn't remove Adobe Creative Cloud.

But I remove all installations of Adobe in a safe way, without residues and registration, and after that reinstall.
Thanks

[kglad]

start here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

[davidn34208716]

Hello, 

Thank you for trying to help, however after doing all that was requested in the article you have sent, nothing worked. 

Is there any other solution for this matter?

[davidn34208716]

By the way, is there a way to delete all the software by Adbobe without leaving any trace (registry, files etc.)? I wish to try and perform a clean install.

[kglad]

 do a clean cc install by carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Ton Frederiks]

There is:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[kglad]

running the cleaner only decreases your chance of success.