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Unable to Save to Cloud from Photoshop

Community Beginner ,
Feb 06, 2021 Feb 06, 2021

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I am running Windows 10 and when I try to save from PS on my laptop I get an error that says the program cannot load Cloud documents to try again later. I relaunched, then uninstalled and reinstalled the CC desktop app, and still no luck.

 

When I try to access my work files in CC, I get an error that says "Ooops, page not available. Something went wrong initializing CC libraries."

 

I can save to CC and load my images from my iPad, but I do 99% of my work from the laptop. 

 

Help, please, and thanks in advance for any assistance. 

TOPICS
Cloud storage web assets, Libraries

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi,

 

I would recommend you reinstall your Libraries. Could you please try next:

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

2. Follow the steps of Solution 2 in this article:

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps in the article - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe-related products. This is mentioned in steps 1 and 2 of the article linked in step 2 but wanted to point it out because it is important.

 

Please, let us know if this resolved the problem.

 

Thanks,

CC Libraries Team

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