• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to view files that have been shared with me via email

New Here ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

I will receive a file share via email link.  If it is larger file, it will break the link and say...Sorry, you don't have permission to access that. Below it will say to switch accounts.  However, I have only one account linked to adobe.  

TOPICS
Collaboration , Libraries

Views

141

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're sorry to hear about your difficulties. Would you mind sharing the screenshot of the issue which you've encountered?

What happened when you open the link which was shared with you? Do you see any special characters in the file name like- |, “, ?, <, >, /, \, *, &: Also, are you able to see the previews of the file on that link? We're here to help, just need some info.

 

Regards,

Tarun

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines