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UNISTALL CREATIVE CLOUD and other ADOBE products

New Here ,
Jan 20, 2023 Jan 20, 2023

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I cannot unistall my Adobe products. 

 

I used to have a corporate account and used it on my personal computer. Now I have resigned and my whole Adobe package is frozen. I would like to unistall Lightroom and Photoshop but to do so, I need to use the Creative cloud. To access the cloud, i need an account or at least the possibility to sign in. When i click on the app I get the message " You've been signed out" and when I click Sign In - the same shows up. It's insane. How can I delete this without damaging my computer??

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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you may be able to resolve the sign in/out loop.  or, if not, you can use the adobe cleaner.

 

first, to see if you can fix that loop:

 

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

 

if that all fails, see if you can use the cc app uninstaller and then use the adobe cc cleaner:



uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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