“We're processing your request” on Enterprise Subscription Request

[liamedu]

Im requesting an app through my Enterprise Subscription, and I believe the IT Department have accepted my request, but, after 48 hours, the button still says "request access" and says "We are processing your request, we will contact you at [email] when your app is ready to use." What does this mean and when will i recieve my license?

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[liamedu]

I dont have access to the Admin Console.

[kglad]

then contact the plan administrator.