Why do I have 3 'Creative Cloud Files' folders?

[pausefaux]

Hello! I have a question about the Creative Cloud folder structure/syncing.

I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.

Once I had done that I switched 'file sync' on in the Desktop Application bar.

I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].

Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

[Artelles]

3 day ago you couldn't write this :))

Thanks, problem is solved.

[wharress]

Thats great news!

[eggboxdesigns]

On later version - 2.1.1.110 - Still having the same issue as this. Just filling up my hard drive with archive folders.

Thought this was supposed to be a lot like Drop Box, IE only one folder. The point of it being on the cloud isn't it that its backed up on the cloud and synched locally.

[wharress]

Hi,

Have you tried the following method?

1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

[Wouterdutoit]

Hello Wharress,

By doing this, does one risk losing any files that is supposed to be syncing up to the cloud?

[eggboxdesigns]

I don't see this happening after CC2015. They must have realised it was a bug and dealt with it. If you google around you see this was an old issue with CC.

Great software overall though... if only they would include GIT and update SVN support for DW.

[allisonm75569386]

Hi Everyone,

This just happened to me and it made an archive of all of my previous folders. All of your stuff should be safe and sound on your computer hard drive!

[mtset]

This just happened to me, same as allisonm75569386‌ described. All of my work disappeared and appeared in the archive folder.

Is this another bug?

[jerryl48217562]

Two years has passed and still annoying! You introduce a bug and you don't even care to fix it?

If I decide to sync folder X, then let me and stop creating an empty sub folder in that folder.