Activation Key gets expired before the expiration date.

Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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I have activated a monthly plan for my Adobe Creative Cloud with the code "[code removed by mod]" on March 18, 2021. It should expire by April 18, 2021. 

On March 22, 2021, I noticed that my plan is expired and I need to redeem my code again although it should expire by April 18. I would like to know if there is any reason behind issue.

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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I removed the code for your protection. Sharing it doesn't help you, and it allows others to use it for themselves. 

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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Thank you so much for the support. It helps and I understand I need to chat with the Adobe support team. 

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Hi @Razy Hassan,

It sounds like your paid subscription reverted to trial mode.  It happens sometimes and doesn't mean your subscription ended.  See help article below for details on what to do.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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Thank you so much for the reply.

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LEGEND ,
Apr 01, 2021 Apr 01, 2021

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Important: as well as keeping redemption codes safe you need to know that they can be redeemed ONCE only. So you can't "redeem it again" whatever else happens.

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