Adobe Creative Cloud freezes when I click on assets tab

Community Beginner ,
Nov 27, 2017

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Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

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1 Correct Answer

Adobe Employee , Dec 01, 2017
David__B Adobe Employee , Dec 01, 2017
Hi Luca,I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application If the issue persists after doing so, I'd suggest contacting and working with our support directlyContact Customer Care Hope that helps,- Dave

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Adobe Community Professional ,
Nov 27, 2017

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what happens if you disable sync'g fonts and files?

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Community Beginner ,
Nov 28, 2017

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But I click on asset right because I want to activate a new font, actually.

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Adobe Community Professional ,
Nov 28, 2017

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Adobe Employee ,
Dec 01, 2017

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Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

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