Creative Cloud Files in CC Folder Different from Assets Folder on Web

[Jean Puerini]

I have added some files to my desktop CC folder and they are nowhere to be found in the web version. I am trying to share and collaborate. There are a different set of folders on the web version, which I added via the web some time ago. Can you help?

[linh98743594 · Accepted solution]

Hi Jean:

Could you please check the Files Sync is on by navigating to Creative Cloud Preference>Files>Sync ON/OFF?  If your sync is on and you cannot upload asset from  Creative Cloud Files Folder to Web UI, could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Thanks

Lin