Creative Cloud Files in CC Folder Different from Assets Folder on Web

New Here ,
Jul 18, 2016

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I have added some files to my desktop CC folder and they are nowhere to be found in the web version. I am trying to share and collaborate. There are a different set of folders on the web version, which I added via the web some time ago. Can you help?

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1 Correct Answer

New Here , Jul 18, 2016
linh98743594 New Here , Jul 18, 2016
Hi Jean:Could you please check the Files Sync is on by navigating to Creative Cloud Preference>Files>Sync ON/OFF?  If your sync is on and you cannot upload asset from  Creative Cloud Files Folder to Web UI, could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?ThanksLin

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New Here ,
Jul 18, 2016

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Hi Jean:

Could you please check the Files Sync is on by navigating to Creative Cloud Preference>Files>Sync ON/OFF?  If your sync is on and you cannot upload asset from  Creative Cloud Files Folder to Web UI, could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Thanks

Lin

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