File disappeared after restoring from archive

Explorer ,
Mar 01, 2016

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Hi, I was looking for some premiere pro that I found in the archive tabs on the cloud. I selected them, the clicked restore.. it says that they were restored successfully, but, they are no where to be found.. and those were the last 2 i really need.

any help, tip would be greatly appreciated.

thx

MP

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File sync

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1 Correct Answer

Explorer , Mar 02, 2016
Lux_Video Explorer , Mar 02, 2016
I had clearly stated in my post that they were GONE after clicking RESTORE... so no they are not there.I was able to find them, by accident I must say.. I had a premiere 9 folder in the archive folder, and when I restored it, they miraculously appeared.. SO I'm assuming those were made before the 2015 major update and they were put under the 2014 version.there should be a cleaner way to 1. let us know what is inside those archived folder in the assets and 2. indicate the path where they were res...

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Adobe Employee ,
Mar 02, 2016

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Hi,

Could you please visit assets.adobe.com , and then check if you see the files in the archived folder , if yes kindly restore them again .

Let us know if that helps !!!

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Explorer ,
Mar 02, 2016

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I had clearly stated in my post that they were GONE after clicking RESTORE... so no they are not there.

I was able to find them, by accident I must say.. I had a premiere 9 folder in the archive folder, and when I restored it, they miraculously appeared.. SO I'm assuming those were made before the 2015 major update and they were put under the 2014 version.

there should be a cleaner way to 1. let us know what is inside those archived folder in the assets and 2. indicate the path where they were restored to...

Regards,

Marc.

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