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Files from collaborated/shared folder show online but won't sync to my laptop

New Here ,
Sep 08, 2014

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I have two CC accounts. One at work and one for my home business. Sometimes I want to share files between the accounts so I use the collaborate feature. The problem I have run into is the files will show up online but they won't transfer to my laptop. The main folder shows up but it's empty. Am I missing something? It's really strange that they show up online.

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File sync

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Files from collaborated/shared folder show online but won't sync to my laptop

New Here ,
Sep 08, 2014

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I have two CC accounts. One at work and one for my home business. Sometimes I want to share files between the accounts so I use the collaborate feature. The problem I have run into is the files will show up online but they won't transfer to my laptop. The main folder shows up but it's empty. Am I missing something? It's really strange that they show up online.

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File sync

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118

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Adobe Employee ,
Sep 08, 2014

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Do not know which operating system each machine is, but Windows is more restrictive in terms of file names. See this help article: Error: "Unable to sync files".

Please email me the log files for desktop sync (CoreSync) for both machines at kenrice@adobe.com.


The location for each OS are:

  • Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
  • Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log


Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

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jpoly4 LATEST
New Here ,
Sep 08, 2014

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Hi Ken,

Thanks for the response. Sorry, both machines are Mac's. One newer running 10.9.4 and the other a laptop running 10.7.5. So I don't think it's a filename. I will pull the log files and send them your way.

Thanks,

John

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