IOS 14.2 sync problem creative cloud

[#1]

The CreativeCloud on my iphone and Ipad has problems to sync my photos.

There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

[#2]

The CreativeCloud on my iphone and Ipad has problems to sync my photos.

There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

[#3]

Thanks for sharing Ralf5E5F,

we're looking into the issue to see what's happening. Can you please share a screenshot of what you're seeing?

Brady

[#4]

Thank you Brady for the quick response! 🙂

I took two screenshots one with the preview icon and one with the rotating circle while I'm waiting for the download.

Also some older files are "freezing" in different "resolutions". Older files are present with previews and some also in high resolution (fullscreen) preview.

Ralf

[#5]

I have the same issue, since the last iOS update.  

 

[#6]

Thank you for the screenshots, the Creative Cloud mobile app team is investigating.

Cheers,

Brady

[#7 · Accepted solution]

Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store. 
Voila - it works. Now I do the same at my iPhone.

Regards Ralf

[#8]

Dear Brady - it works also at the phone.

Regards

Ralf

[#9]

Thanks for letting us know Ralf. We're investigating a fix on our side, but that's a good workaround.

Best,

Brady

[#10]

Hi Ralf,

we've found that an easier fix is to sign out and back in. 

To do this:

1) tap on your avatar in the upper right

2) tap on your name in Settings

3) tap on "Sign Out"

4) launch the app and sign back in

[#11]

I just uninstalled and reinstalled on my iPhone 12 max and it fixed the issue 

[#12]

Hi Jerry, 

we've released a new update for iOS, version 5.5.1, which has a fix now. For folks seeing this issue you no longer need to sign out and back in, or uninstall. 

Thanks!

Brady

https://apps.apple.com/us/app/adobe-creative-cloud/id852473028