IOS 14.2 sync problem creative cloud

Community Beginner ,
Nov 15, 2020

Copy link to clipboard

Copied

The CreativeCloud on my iphone and Ipad has problems to sync my photos.

There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

Correct answer by Ralf5E5F | Community Beginner

Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store. 
Voila - it works. Now I do the same at my iPhone.

Regards Ralf

TOPICS
File sync

Views

161

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

IOS 14.2 sync problem creative cloud

Community Beginner ,
Nov 15, 2020

Copy link to clipboard

Copied

The CreativeCloud on my iphone and Ipad has problems to sync my photos.

There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

Correct answer by Ralf5E5F | Community Beginner

Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store. 
Voila - it works. Now I do the same at my iPhone.

Regards Ralf

TOPICS
File sync

Views

162

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 15, 2020 0
Adobe Employee ,
Nov 15, 2020

Copy link to clipboard

Copied

Thanks for sharing Ralf5E5F,

we're looking into the issue to see what's happening. Can you please share a screenshot of what you're seeing?

Brady

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 15, 2020 0
Community Beginner ,
Nov 15, 2020

Copy link to clipboard

Copied

Thank you Brady for the quick response! 🙂

I took two screenshots one with the preview icon and one with the rotating circle while I'm waiting for the download.

Also some older files are "freezing" in different "resolutions". Older files are present with previews and some also in high resolution (fullscreen) preview.

Ralf60D5F10C-8DD4-4EA9-8470-6361A17F2220.pngD034E9C2-D38C-4574-92AC-D354E3AAC46D.png5D3E2F28-651B-41F3-A059-14CD9BCABCD1.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 15, 2020 0
Community Beginner ,
Nov 15, 2020

Copy link to clipboard

Copied

I have the same issue, since the last iOS update.  

8D2E9248-CE66-4646-B5F6-762194343659.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 15, 2020 0
Adobe Employee ,
Nov 15, 2020

Copy link to clipboard

Copied

Thank you for the screenshots, the Creative Cloud mobile app team is investigating.

Cheers,

Brady

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 15, 2020 0
Community Beginner ,
Nov 16, 2020

Copy link to clipboard

Copied

Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store. 
Voila - it works. Now I do the same at my iPhone.

Regards Ralf

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 16, 2020 1
Community Beginner ,
Nov 16, 2020

Copy link to clipboard

Copied

Dear Brady - it works also at the phone.

Regards

Ralf

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 16, 2020 1
Adobe Employee ,
Nov 16, 2020

Copy link to clipboard

Copied

Thanks for letting us know Ralf. We're investigating a fix on our side, but that's a good workaround.

Best,

Brady

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 16, 2020 0
Adobe Employee ,
Nov 16, 2020

Copy link to clipboard

Copied

Hi Ralf,

we've found that an easier fix is to sign out and back in. 

To do this:

1) tap on your avatar in the upper right

2) tap on your name in Settings

3) tap on "Sign Out"

4) launch the app and sign back in

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 16, 2020 0
Community Beginner ,
Nov 16, 2020

Copy link to clipboard

Copied

I just uninstalled and reinstalled on my iPhone 12 max and it fixed the issue 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 16, 2020 0
Adobe Employee ,
Nov 20, 2020

Copy link to clipboard

Copied

Hi Jerry, 

we've released a new update for iOS, version 5.5.1, which has a fix now. For folks seeing this issue you no longer need to sign out and back in, or uninstall. 

Thanks!

Brady

https://apps.apple.com/us/app/adobe-creative-cloud/id852473028

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2020 0