IOS 14.2 sync problem creative cloud

Community Beginner ,
Nov 15, 2020 Nov 15, 2020

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The CreativeCloud on my iphone and Ipad has problems to sync my photos.

There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

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Community Beginner , Nov 16, 2020 Nov 16, 2020
Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store.  Voila - it works. Now I do the same at my iPhone.Regards Ralf

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Adobe Employee ,
Nov 15, 2020 Nov 15, 2020

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Thanks for sharing Ralf5E5F,

we're looking into the issue to see what's happening. Can you please share a screenshot of what you're seeing?

Brady

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Community Beginner ,
Nov 15, 2020 Nov 15, 2020

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Thank you Brady for the quick response! 🙂

I took two screenshots one with the preview icon and one with the rotating circle while I'm waiting for the download.

Also some older files are "freezing" in different "resolutions". Older files are present with previews and some also in high resolution (fullscreen) preview.

Ralf60D5F10C-8DD4-4EA9-8470-6361A17F2220.pngD034E9C2-D38C-4574-92AC-D354E3AAC46D.png5D3E2F28-651B-41F3-A059-14CD9BCABCD1.png

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Community Beginner ,
Nov 15, 2020 Nov 15, 2020

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I have the same issue, since the last iOS update.  

8D2E9248-CE66-4646-B5F6-762194343659.png

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Adobe Employee ,
Nov 15, 2020 Nov 15, 2020

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Thank you for the screenshots, the Creative Cloud mobile app team is investigating.

Cheers,

Brady

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store. 
Voila - it works. Now I do the same at my iPhone.

Regards Ralf

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Dear Brady - it works also at the phone.

Regards

Ralf

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Thanks for letting us know Ralf. We're investigating a fix on our side, but that's a good workaround.

Best,

Brady

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi Ralf,

we've found that an easier fix is to sign out and back in. 

To do this:

1) tap on your avatar in the upper right

2) tap on your name in Settings

3) tap on "Sign Out"

4) launch the app and sign back in

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New Here ,
Jan 30, 2021 Jan 30, 2021

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Hello Brady:
I posted this question in anothher thread. Here hoping you can help me. 

 

Hello. I'm having a similar issue:

  1. Changes I made to a set of pictures in my iPad Lightoom are not updating to the cloud or my other devices (iMac Adoble Lightroom CC and Adobe Lightroom, iPhone). 
  2. The syncing does happen the other way around. If I edit a picture in my desktop (iMac Adoble Lightroom CC and Adobe Lightroom) or iPhone, the changes update to my iPad.
  3. I updated Adoble Lightroom CC and Adobe Lightroom recently. The syncing problems seem to coincide with these updates.

Hopefully someone can help.

Best regards,

Neil O

 

Question posted here initially

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi Neil,

I'm sorry to hear about your syncing issues. I checked out your thread on the lightroom forum and that's a great place to ask as experts on Lightroom can respond there. But I was curious if maybe you had run out of storage quota? That might affect syncing. Here's some info on how you can check.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Brady

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New Here ,
Feb 05, 2021 Feb 05, 2021

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Hi Brady,

Thanks for replying. It's truly appreciated.

 

Sadly I haven't been able to fix my problem syncing from iPad. Every image in my iPad Lightroom mobile showe the Updating / 1 pending message, which leads me to believe that one file in the iPad is causing the problem. 

 

Someone from Adobe Care -Tweeter is helping. We've tried many things but nothing has worked so far. 

 

I wonder if deleting Lightroom mobile from iPad and resintallling might fix this issue. Of course, I'd hate to lose all the edits I did on my iPad before this problem started. But I've spend so many hours trying to fix the problem that at this point it might be worth it to just delete and reinstall. 

 

Very frustrating. Hopelly Adobe will refund me a month for all the time I haven't been able to use Lightroom. 

 

Best regards,

Neil O

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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I just uninstalled and reinstalled on my iPhone 12 max and it fixed the issue 

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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Hi Jerry, 

we've released a new update for iOS, version 5.5.1, which has a fix now. For folks seeing this issue you no longer need to sign out and back in, or uninstall. 

Thanks!

Brady

https://apps.apple.com/us/app/adobe-creative-cloud/id852473028

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