My libraries panel not available from Illustrator and Photoshop

New Here ,
Apr 08, 2019 Apr 08, 2019

Copy link to clipboard

Copied

Creative Cloud Libraries not available from these applications I work in, in Windows.

In the window only shows: %DL_LIBRARIES_PANEL_NAME

It did not help to reinstall the applications and log in again on Creativ Cloud!

TOPICS
File sync

Views

569

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 08, 2019 Apr 08, 2019

Copy link to clipboard

Copied

It is probably better to ask it here:

File Hosting, Syncing, and Collaboration

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2019 May 06, 2019

Copy link to clipboard

Copied

LATEST

This issue was fixed by doing following:

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Thank you,
Mariia

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines