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"Replaced" files don't sync

New Here ,
May 04, 2017

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I discovered this issue today and haven't been able to find any answers. One of my CC team members is without their computer temporarily so they are working on an alternate computer for a few days. Rather than syncing all of our files, she is selectively downloading a project, working on it, and then using the "Replace" option on the CC website to upload the edited file(s). The version listing on the website updates correctly with the new file, and the option to revert to previous versions is still there. However, the new version is not syncing correctly to other team member's desktops. The modified date on the folder containing the file is updating, but the file itself is not. This is a big problem for us, so obviously we will stop using the "Replace" feature, but this seems like a bug. Maybe the "Replace" option wasn't meant to be used this way, but if not, I don't understand what it would be for. Any insight would be helpful.

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"Replaced" files don't sync

New Here ,
May 04, 2017

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I discovered this issue today and haven't been able to find any answers. One of my CC team members is without their computer temporarily so they are working on an alternate computer for a few days. Rather than syncing all of our files, she is selectively downloading a project, working on it, and then using the "Replace" option on the CC website to upload the edited file(s). The version listing on the website updates correctly with the new file, and the option to revert to previous versions is still there. However, the new version is not syncing correctly to other team member's desktops. The modified date on the folder containing the file is updating, but the file itself is not. This is a big problem for us, so obviously we will stop using the "Replace" feature, but this seems like a bug. Maybe the "Replace" option wasn't meant to be used this way, but if not, I don't understand what it would be for. Any insight would be helpful.

Topics

File sync

Views

169

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
KanikaS LATEST
Adobe Employee ,
May 04, 2017

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