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Share document leaves blank docs

Advocate ,
Jan 11, 2019

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Ex: When I choose to share a document, let's say from within XD, it eventually ends up in the Cloud documents under Files, however there are no content in the files. When I open the XD document from the clouds document section I only get a blank document. There's just a white square. What's the purpose of shared cloud documents when the files are not there?!

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File sync

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Share document leaves blank docs

Advocate ,
Jan 11, 2019

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Ex: When I choose to share a document, let's say from within XD, it eventually ends up in the Cloud documents under Files, however there are no content in the files. When I open the XD document from the clouds document section I only get a blank document. There's just a white square. What's the purpose of shared cloud documents when the files are not there?!

Topics

File sync

Views

251

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 11, 2019 0
Adobe Community Professional ,
Jan 11, 2019

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Jan 11, 2019 0
Adobe Employee ,
Jan 13, 2019

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Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from both of your systems?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

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Jan 13, 2019 0