spark bug

[Patdiddy8]

Hi, I apologize if this is posted in the wrong place. The only place I was able to find for spark was in japanese.

whenever I export my projects as a PDF, I just get a black screen when I try opening it. I asked my friend, and he says that there's bogus alpha channels in the document. I also notice that exporting to PDF creates a much higher resolution copy of my document. There's usually no difference between the PNG and JPG exports. They're both low res. Why are both of these happening?

[Nancy OShea · Accepted solution]

Hi @Patdiddy8,

I'm not sure why you need Spark to PDF.  That sounds like a recipe for trouble to me.  But no matter.

Spark Support is on Zendesk:

https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

Post feedback in the Spark Uservoice where it will be seen and tracked by developers.

https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

For Spark technical support, go to Spark support on Zendesk.

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

Unfortunately, there is no dedicated community forum for Spark users here.  Sorry.

Good luck!

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