Synch problem, Cloud empty but still got Alert of "unable to synch"

New Here ,
Dec 16, 2020

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Dear Comunity

I have a completely empty <Creative Cloud File> folder and a mirrored online <Creative Folder> where there are no file even on the trash bin. Display show: 0 byte of 100Gb Used. 

Despite this,  I have a persistent synchronous error which keeps appearing every time I launch the sync. 

image.png

 

When I try to I launch sync this is the message...I don't know what is this PPE....

 

 

Schermata 2020-12-16 alle 13.54.00.png

 

Both folder, online and on my desktop are empty.

I don't know how to solve this annoying error.

Thank you.

 

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File sync

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Adobe Community Professional ,
Dec 16, 2020

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check the lightrom and spark links in your cc files and empty your cc trash.

 

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

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New Here ,
Dec 17, 2020

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Thanks Kglad,

Too easy!

I did already did this steps.

Deleted files folder are empty as mentioned above.

I never use Lightroom but anyway I logged in to double check and there aren't files in deleted folder.

 

Any other ideas?

thanks

 

Stefano

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Adobe Community Professional ,
Dec 17, 2020

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is your local sync'd folder empty and your online cc files empty?

 

if so, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Eyewear.Studio AUTHOR LATEST
New Here ,
Dec 18, 2020

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Hello Klad

Yes, local local sync'd folder is empty and the online cc connected folder too.

I will contact adobe support

thanks

I will let you know where will the problem.

best

 

Stefano

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