Unable to sync files - but no error message

New Here ,
Jun 20, 2018 Jun 20, 2018

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I saved a file that I just finished editing but I can't get it to sync with CC. This is the message that I'm getting:Asset 1.png

I've changed the file name 3 times and I've changed the type of file 3 times. I've also turned off file sync and turned it back on. What am I doing wrong? I've never had this problem before.

http://www.clcop.org/reach/

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File sync

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Guide ,
Aug 01, 2018 Aug 01, 2018

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Hi,

Can Creative cloud sync another file ?Try adding a new test file .If the sync is working that's mean these files have an access issue maybe .

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New Here ,
Aug 01, 2018 Aug 01, 2018

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This request was submitted and resolved back in June. I honestly hope this is not the level of service I should expect if I have problems in the future.

Cris

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Guide ,
Aug 02, 2018 Aug 02, 2018

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Hi,

Here is a user-to-user forum. I do not know why your question reappeared in the new lists of questions but I did not pay attention to the date. For a quick answer you have to contact by phone or chat here everyone is voluntary.

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Adobe Employee ,
Aug 15, 2018 Aug 15, 2018

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