ADOBE WLL NOT HELP YOU

[GeorginadeBode]

I cannot open ebooks with adobe digital editions 4.5.

I contacted Adobe and the onely thing they say is: go to the forum

But I have seen that more people have this problem and I have not found the solution

I think it is a shame that Adobe does not help

[shelleyr82706460]

Adobe is the absolute worst. I am in the same boat, like everyone else. The one thing that worked for me for a while -- using an older version of ADE -- is no longer an option, now that Mac has updated to Catalina. So frustrating.

[danalicious1]

Yes, Adobe is still sending people to post of the forum. This DRM/ADE 4.5/Kobo/Library books issue has been ongoing since 2014. 

[GeorginadeBode]

unbelievable! Since 2014 and ADOBE DOES NOTHING TO HELP.

[danalicious1]

I'm working on escalating this. So bloody frustrating.

[tihsha]

Same problem Mac user so old version 3 isn't 64 bit wont work all day trying to find solution. Keep getting same no solution suggestions.

[danalicious1]

APPLE USERS!!!!

I may have found a fix for those of you who could no longer get library books on your kobo.

You need to go to your preferences folder and trash 2 files:

com.adobe.DigitalEditions.plist and Adobe PDF ePub DRM Removal.plist

I cannot believe it didn't occur to me to try this a year ago...

Donations are being accepted...  😉

[A Lee-Foster]

Don't mean to be stupid, but where is the preferences folder?

[suzannezc]

Sadly, I don't have those files on my system, lol. I was so hopeful. 

I have tried every option that has been suggested, and nothing works. Everything was fine on my Kobo until a few weeks ago when things just stopped functioning. I am so frustrated. 😕