e_adept_core_key_scramble

[mattv76677953]

This started happening this evening after downloading a new epub this evening.

There is 0 reference to this online. 

Any help?

[ukros]

I have the same problem, with a book bought on the 17th from Google Play.

I've spent most of the 18th and yesterday afternoon on Google Chat, sending endless screenshots.

Twice I ran into the dreaded E_GOOGLE_DEVICE_LIMIT_REACHED and they reset the account. I've jumped through all sorts of hoops including removing Play Books from both my phones and deleting the book from my library.

Twice they've promised to email me a solution, the one reply I've had so far did not help. I can easily use ADE on books that I've bought in the past from Google and I downloaded one of the Adobe sample ACSMs and that worked without issue.

I'm so relieved to find this thread and realise that this isn't just my issue - it's Google's. I hope they sort it out soon - I'd like to be able to read my book!

[rodochopper]

i feel you my friend but the issue is from adobe... check the last coment here to an alternative solution with calibre

[bjanu]

If it were Adobe, the issue would occur no matter where the books were purchased. The issue only happens with epubs that are downloaded from Google play. 

[rodochopper]

bro check the solution in the last coment, if it is a google issue then it wont be posible to open the acsm with calibre, and it does... yes, google have awful drm policies, but in this case the file can be opened with other software... ADE is the one with the issue

[juliam38400850]

Same problem here. Have tried all that Google-support suggested without any result. Hope this gets resolved. I had a similar issue a couple of years ago and after a few days the books uploaded great again by magic. 

[mattv76677953]

Adobe chat support told several of us to post here and they won't help. So is it just for us to complain that a piece of their software doesn't work or will someone from Adobe acutally look here and address it?

[ukros]

The problem seems to only affect books purchased from Google Play Books, which suggests it's Google's problem, not Adobe's.

[olena_5444]

I've reported this issue to Google Play Support. Seeing here that Google provided no help so far, I've decidede to report the issue to Adobe. But I can't find how to do that. Does anybody have any form or email of Adobe's support?

[bloominglotus]

Running into the same error when trying to open a Google Play Epub file 

[bloominglotus]

I made a post on their community help board, in case anyone wants to follow:

https://support.google.com/googleplay/thread/297795204?hl=en

[e_canuck]

Thanks have linked to your post on the help board.

[Jing29344234dbns]

Same issue here. 

[bjanu]

Yeah, same with me. I almost exclusively buy my books from Google Play, and have had no problems loading them onto my Kobo until yesterday.

Recently, I purchased 4 books and yesterday tried to put them on my Kobo. Got that error message: "License Server Communication Problem: E_ADEPT_CORE_KEY_SCRAMBLE" However, the book I bought last month, and all other previous books, can be opened without a problem.  Not sure what is going on with these newer books. I tried all of the recomendations from uninstalling to reauthorizing - I even downloaded an older version of ADE. Nothing worked. I believe this to be a Google problem, but trying to get Google to respond is futile. 

[powem]

where did you get an older version of ADE? The new version (.12) crashes with an "unhandled exception" on startup. For God knows what reason, I upgraded & killed my book access. 😞

thanks.

mp

[e_canuck]

I can't now recollect if I rolled back to an earlier edition of ADE because
of earlier issues with downloads. I am on Windows 10 operating system and I
have a download of 4.5 installer but I'm running an updated edition of
that. (I never like their updates 🙂 )

If it's compatible with your system here is a link to Windows and Apple
downloads of 4.5.12 installers:

https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html

---------
e_canuck

[powem]

okay, thanks for the reply. i got the broken version from there. i guess a few years ago, adobe removed access to the older versions. I broke the first rule of tech: never upgrade unless you have to. 😞

[powem]

It's a party! This started for me a couple days ago, maybe Tues this week. I am 100% convinced this problem is at Google. Like some others, I tested by buying a book elsewhere (ebooks.com) and ADE did what is supposed to do. I'm fortunate enough to be OCD about keeping copies of everything, so I have nearly all the books I've purchased already downloaded. But there are some that I was not able to get before the error appeared, and those probably are lost to me.

No support from Adobe, and worthless support from Google. This was a blow to the forehead with  a 2-by-4: these megacorps couldn't care less about these issues. The e-reader has its uses, but I don't see the service for users improving.

I will try again to retrieve my books in a day or two, and again later, and so on. The light bulb may switch on somewhere, at some point, and the problem get fixed. It's happened before.

[Chelsea25840907b2g4]

This happened to me to today when trying to open a couple of ebooks I bought from Google Play Books so I could read it on my Kobo.  Tried uninstalling ADE on my computer and reinstalling, tried downloading the ACSM again from Google Play, unauthorizing and then reauthorizing with my Adobe ID on my computer--none of it has worked.  Am so disappointed.

[Chelsea25840907b2g4]

Was able to successfully download an ebook from Libby/Overdrive without issues.

[sergpryimachuk]

The same problem occurs with the EPUB file purchased on Google Play Books. The PDF works fine.

[e_canuck]

I asked Google by email (googleplay-support@google.com) for a refund for the book so I can buy it at a different ebook seller and they are giving me a boilerplate reply, so far.  I mentioned this page and all the other people having this recent problem with them only, and only recent purchases and they're going way overboard on how much they are friendly and want to help.

" Hi (my initials),

Thanks for writing back to Google Support!

This is Jelyn, your Google Support Assistant for today. I hope you are well and safe!

I understand that you are reaching out to us about your Google Play book that you have purchased through Google Play and I'm sorry to hear you seem to be unable to export the book into your desired format. I know how important it is for you to have the issue resolved. No worries, let me help you out to the best of my abilities.

To get you the best help, I'm going to forward your case to one of our specialists. They'll take a look at what we've gone over and email you with an answer or next steps soon. 

Thanks for your patience and understanding.

If we miss something and you need further assistance, we also have a Help Center to assist you in Google Play Help or through Google Chat Support.

You can consider me a friend here at Google who is always willing and happy to help you with your concern. If you have any questions, don't hesitate to ask. I really appreciate your kind understanding. 

I wish you a good day and please stay safe, (my initials).

Within 48 hours of our last interaction, you may receive a short survey through email. We’d love to hear your feedback about our interaction today and your overall experience with Google support."

"

[powem]

HaHaHa! I got one of those messages, too. I felt like saying, "Quite smokin' that rock!" But, maybe when your job is what their job is, you need a little something to tide you over til the end of shift.

[swinefuzz]

Hello all in this thread. I've had the same exact problem with attempting to download epubs from Google Play Books via ADE this week (Kobo books download fine) and I've contacted Google Support Services. I had a shockingly hopeful conversation with a CSR named Jorge linking this Adobe community thread and pointing out the standoff btwn Google and Adobe and also that it's Google I've given my money to and wouldn't it be a shame if I couldn't buy books from Google ever again and they've escalated this issue to Google "Specialist" and "Engineering" departments. Awaiting an outcome. I have been promised a refund if a fix doesn't happen soon. 

[Chelsea25840907b2g4]

I tend to buy my ebooks from Google as well as they have a solid rewards program.  Would be a pity if I couldn't keep buying them from them to use on my Kobo.  I also chatted with a Google Support Specialist who said they were going to esculate it so maybe?

[olena_5444]

I'm reading books in ukraininan language and these books are available only at Google Play Books. I can't buy them anywhere else. They are not available at Kobo market. If the issue is not fixed I woudn't be able to get ebooks at all. 

This issue is huge.