E_GOOGLE_DEVICE_LIMIT_REACHED [2014]

[Invité]

I just purchased a book from google and I want to import it to my Adobe Digital Editions library. I downloaded the .acsm file and I authorized my computer using my Adobe ID. when i try to import the file a pop up indicates that the file is  "unable to download" and it says "E_GOOGLE_DEVICE_LIMIT_REACHED. i tried to sign in with my google account instead using the google vendor login, but i cannot login because it is telling me that my login information is wrong when i know it is definitely right. I have not downloaded the file to any other computer, and i only have adobe digital editions downloaded on my macbook. I don't know what to do, but i know a bunch of other people have had similar problems. I called the adobe care number and the woman who answered my call was useless. can someone please help me solve this issue. Thank you in advance!

Update: i created a new adobe ID using my gmail account, but that also did not work

[Ihatebooksdrm]

I have the same problem and seeing you have not had an answer since april really puts me down

[nazrin91]

so how you fix it.i think the problem coming from the downloading file with multiple device.isnt?

[Invité]

I recently formatted windows, in doing so I had backed up my old Adobe Digital Editions library. /Documents/My Digital Editions/ I tried opening an ebook from my Google Book store by downloading. It prompted to login and I selected the option to authorize for this computer. After that I started to receive the error that everyone else got. I think opened up the digital library seeing my books there that I had copied over. It asked me to input my authorization information again. Then everything started to work and I'm not able to download again. Hope that helps.

[ashkan_t]

the same problem how we can fix it?

[sgr2]

Same issue here. Have you found a fix for it?

[mohmmedb54684638]

the same problem how we can fix it???????

[sgr2]

Contact Google Play support. They'll reset the device limit and it'll work

[Invité]

look: E_GOOGLE_DEVICE_LIMIT_REACHED

[Alinaj95673356]

I've contacted them and all I got was a link to this community forum

Interesting loop - community forum -> support -> community forum -> support -> ...

It seems the problem is not with the "device counter" as support told me that I still have some "activation counts" left.

[phins13]

Me Too.

[josem87745476]

Really, I disliked all those comments on the internet about the drm affecting only the people that buy content, until this... very.....day, I swear. I have lost one hour trying to figure out how to put an epub I just bought on google play on my nook simple touch and I ................

[J-E-N-O-V-A]

Contacting Google is a waste!! I just tried doing that and I was told to contact Adobe!

[J-E-N-O-V-A · Accepted solution]

Found a better solution than calling Google. Use this form instead: https://support.google.com/books/partner/contact/default . You'll have to give the ISBN or Google Books ID #, but they should have your books reset within a day or two once you submit a request. 

[dp5EB7]

I just tried this- waiting to see how it works out, Google accepted my querry and already sent me an acknowledgement email. Thanks for the suggestion and kudos for hunting and finding the solution.

[dp5EB7]

I have the same problem- purchased book from Google and when trying to read with ADE I get the error message E_GOOGLE_DEVICE_LIMIT_REACHED

 

[Gisele25718069rp3g]

Hi guys, ik it's been years, but i saw many others asking about this. This worked for me:

1) Download Adobe Digital Editions and leave it there

2) Download Calibre

3) Download DeDRM_tools_7.2.0 and install it

4) Open books in Calibre

5) Click to open a book on Calibre, it'll then open in ADE. Done.

[Josephine27167619vjjy]

Did not work for me 😕 Same error...

[doructin]

Did not work for me either. Same error : cannot transfer an eBook from phone on the new eReader!