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E_GOOGLE_DEVICE_LIMIT_REACHED [2014]

Guest
Apr 10, 2014 Apr 10, 2014

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I just purchased a book from google and I want to import it to my Adobe Digital Editions library. I downloaded the .acsm file and I authorized my computer using my Adobe ID. when i try to import the file a pop up indicates that the file is  "unable to download" and it says "E_GOOGLE_DEVICE_LIMIT_REACHED. i tried to sign in with my google account instead using the google vendor login, but i cannot login because it is telling me that my login information is wrong when i know it is definitely right. I have not downloaded the file to any other computer, and i only have adobe digital editions downloaded on my macbook. I don't know what to do, but i know a bunch of other people have had similar problems. I called the adobe care number and the woman who answered my call was useless. can someone please help me solve this issue. Thank you in advance!

 

Update: i created a new adobe ID using my gmail account, but that also did not work

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correct answers 1 Correct answer

Explorer , Sep 18, 2019 Sep 18, 2019

Found a better solution than calling Google. Use this form instead: https://support.google.com/books/partner/contact/default . You'll have to give the ISBN or Google Books ID #, but they should have your books reset within a day or two once you submit a request. 

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New Here ,
Jun 27, 2014 Jun 27, 2014

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I have the same problem and seeing you have not had an answer since april really puts me down

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New Here ,
Oct 14, 2014 Oct 14, 2014

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so how you fix it.i think the problem coming from the downloading file with multiple device.isnt?

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Guest
Oct 26, 2014 Oct 26, 2014

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I recently formatted windows, in doing so I had backed up my old Adobe Digital Editions library. /Documents/My Digital Editions/ I tried opening an ebook from my Google Book store by downloading. It prompted to login and I selected the option to authorize for this computer. After that I started to receive the error that everyone else got. I think opened up the digital library seeing my books there that I had copied over. It asked me to input my authorization information again. Then everything started to work and I'm not able to download again. Hope that helps.

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New Here ,
Dec 26, 2014 Dec 26, 2014

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the same problem how we can fix it?

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New Here ,
Jan 28, 2015 Jan 28, 2015

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Same issue here. Have you found a fix for it?

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New Here ,
Feb 15, 2015 Feb 15, 2015

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the same problem how we can fix it???????

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New Here ,
Feb 15, 2015 Feb 15, 2015

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Contact Google Play support. They'll reset the device limit and it'll work

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Guest
Apr 01, 2015 Apr 01, 2015

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New Here ,
Jul 15, 2015 Jul 15, 2015

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I've contacted them and all I got was a link to this community forum

Interesting loop - community forum -> support -> community forum -> support -> ...

It seems the problem is not with the "device counter" as support told me that I still have some "activation counts" left.

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New Here ,
Dec 27, 2021 Dec 27, 2021

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Me Too.

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New Here ,
Oct 30, 2015 Oct 30, 2015

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Really, I disliked all those comments on the internet about the drm affecting only the people that buy content, until this... very.....day, I swear. I have lost one hour trying to figure out how to put an epub I just bought on google play on my nook simple touch and I ................

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Explorer ,
Sep 17, 2019 Sep 17, 2019

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Contacting Google is a waste!! I just tried doing that and I was told to contact Adobe!

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Explorer ,
Sep 18, 2019 Sep 18, 2019

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Found a better solution than calling Google. Use this form instead: https://support.google.com/books/partner/contact/default . You'll have to give the ISBN or Google Books ID #, but they should have your books reset within a day or two once you submit a request. 

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New Here ,
Jun 23, 2021 Jun 23, 2021

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I just tried this- waiting to see how it works out, Google accepted my querry and already sent me an acknowledgement email. Thanks for the suggestion and kudos for hunting and finding the solution.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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I have the same problem- purchased book from Google and when trying to read with ADE I get the error message E_GOOGLE_DEVICE_LIMIT_REACHED

Screenshot (175).png

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Hi guys, ik it's been years, but i saw many others asking about this. This worked for me:

1) Download Adobe Digital Editions and leave it there

2) Download Calibre

3) Download DeDRM_tools_7.2.0 and install it

4) Open books in Calibre

5) Click to open a book on Calibre, it'll then open in ADE. Done.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Did not work for me 😕 Same error...

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New Here ,
Dec 09, 2023 Dec 09, 2023

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Did not work for me either. Same error : cannot transfer an eBook from phone on the new eReader! 

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