E_LIC_LICENSE_SIGN_ERROR HELP!

[kauebitencourt]

hey everyone, 

I've bought an ebook from Avid and it said I should download Adobe Digital Editions and open my ACSM ebook there. I'm getting this error when I try to open it. It's happening both on my Mac and my iOS app. I tried to contact both Adobe and Avid and neither of them could help me with this error. Does anyone know what's happening and what I should do to fix it?

Thank you!

[MilitaryMindedMedia]

The same thing happened to me yesterday.  Avid told me to contact Adobe support and Adobe support told me to go to this forum.  This is crazy!  

[pdann]

I'm having the same issue. Getting this error. I have tried uninstalling/reinstalling, clearing cache, etc. 

Error getting License. License Server Communication Problem:

E_LIC_LICENSE_SIGN_ERROR

[Sg27146416m3cv]

Same problem for past 2 days.  Followed all suggestions de-authorise/re-authorise, delete activation.dat file, unistall/re-install.  last worked on Nov 11

[alexstevenson]

Hi, Exactly the same issue here. have 2 ACSM file from Avid (101 and 101 Pro Tools books). I've tried everything suggested (de-authorising-reauthorsing, updating ADE, clearing cache, trying a different browser, waiting and trying a numbe of hours/days) and Adobe support sent me here, but there is no response/answer from Adobe here. Very annoying.

[MilitaryMindedMedia]

I've been talking to Avid since yesterday.  I spoke to them today.  They are fixing it.

[Erick271738757ayy]

Any updates?

[MilitaryMindedMedia]

I've been talking to Avid since yesterday.  I spoke to them again today.  They are fixing it.

[sososimps]

Me too, since yesterday.  Have uninstalled, deregistered, restarted computer, upgraded MacOS, using latest ADE version, tried a different library, date and time are correct.  How do we fix this????  Very annoying Adobe. I want to read my books!

[MilitaryMindedMedia]

It's working now fellas!  Go and download your book.  Enjoy!

[sososimps]

Nope, still dead at my end.

[Maria27175292gybe]

I am also experiencing this problem and tried many times today. Still not working.

[adelio28071663cn6f]

Hi, do you have a phone number or email I can use.