eReader not authorized to open this book

[lizm39316639]

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

[Trudy21154936cc8u]

Sorry, that was not a good way to explain it. I just sign into my library's website and use the Libby tab that they have incorporated into their digital library website.(I do have a Windows laptop). But no, the Libby app does not work on a laptop, at least my old laptop!

[zigarten]

Ok thank you. Will try that too!

or else pick a book clear of copyright fees and do the old way. So frustrating.

[laroucja]

Here's a simple solution to this old thread.  That may have been answered previously but I didn't went thru the 300+ replies! That happens to me a few times a year, and I just spent some time to try everything suggested without success. You need to download a 2nd book in ADE, transfer it to your Kobo and bingo...  no more error message.

[chiau wul29864292]

If you have ebook purchased from Google Playstore for example,  export them in epub or pdf format (note it's a DRM protected).  Then use Adobe Digital Edition, sign in with Adobe ID, add the ebook into your library.   After that, connect your Kobo or other ereader to computer , right click the ebook, select "copy to device", copy to your "ereader name" , that's all you need to do. 

Rememeber to eject then unplug your e-reader.  For example, Kobo will start loading/import the document, within minutes, this ebook can be seen in "my library".  Hope that's help. (I am on Window OS).

[Fran34808521j9tm]

To anyone else who also may have this issue - it has also plagued me but I have finally managed to solve it (for now). 

Using a new computer and a new kobo device and I was still receiving the message that there was a DRM issue. I also had "phantom" files being listed in my library on digital editions. 

However, I have finally managed to open a book borrowed from my library on my kobo by creating a new Adobe ID and authorising the new ID.   So it seems that the issue lies with Adobe. 

Hopefully creating a new account works for others in this extremely frustrating situation.