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eReader not authorized to open this book

Forum|Forum|8 years ago
November 4, 2017
76 replies
124008 views

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

Correct answer kirsten5FD5

This thread is old but incase anyone is suffering from the same problem here in January 2023. I have finally figured out a hack to get my Kobo to work.

For the record, I have tried everything: De/Re Authorizing, deleting books, overdrive account vs adobe account, etc. I couldn't use ADE V3 as my Mac is running 64 bit and it's not supported. I thought I was hooped until I came across this in my hours of searching:

Download another random book. One you HAVE NOT had on hold (this is important because this seems to effect books on hold more than anything). Just choose something random.
Load the random book + the book you want into ADE at the same time.
Profit!

I don't know if it's a bug with holds or what, but so far this has worked for me for my last 3 books!

Hopefully this helps someone.

F

Francisco Xav36316949rgjc

Participating Frequently

I regret to inform that I've given up on the ADE. I ordered a new Boox 6 ereader that runs on Android 11 and can download the app from eBiblio. Forget Kobo, forget Pocketbook if you want to borrow books from the public library. I usually read a book from the public library and if I like the author I buy either the book or another from the same author. This I cannot do because of buggy ADE. That's my recomendation. Forget ADOBE.

F

Fran34808521j9tm

New Participant

To anyone else who also may have this issue - it has also plagued me but I have finally managed to solve it (for now).

Using a new computer and a new kobo device and I was still receiving the message that there was a DRM issue. I also had "phantom" files being listed in my library on digital editions.

However, I have finally managed to open a book borrowed from my library on my kobo by creating a new Adobe ID and authorising the new ID. So it seems that the issue lies with Adobe.

Hopefully creating a new account works for others in this extremely frustrating situation.

S

SteveF1948

Known Participant

I hate to tell you that this is only a temporary solution. The bug can occur anytime and doesn't relate to your account, I did the same thing (set up a new Adobe A/C) years ago when this thread was new and still occasionally receive this message.

chiau wul29864292

New Participant

If you have ebook purchased from Google Playstore for example, export them in epub or pdf format (note it's a DRM protected). Then use Adobe Digital Edition, sign in with Adobe ID, add the ebook into your library. After that, connect your Kobo or other ereader to computer , right click the ebook, select "copy to device", copy to your "ereader name" , that's all you need to do.

Rememeber to eject then unplug your e-reader. For example, Kobo will start loading/import the document, within minutes, this ebook can be seen in "my library". Hope that's help. (I am on Window OS).

S

SteveF1948

Known Participant

I think that you are missing the point of this thread. What you say works most of the time, but then ADE displays the error message that is the title of this topic.

This is a very long-standing problem, but neither Adobe or Kobo have done anything to fix it. Adobe's handling of DRM is broken, but they have no interest in helping us because we don't pay an exhorbitant subscription for ADE, we pay them indirectly everytime we buy a book controlled by their buggy DRM.

L

laroucja

New Participant

Here's a simple solution to this old thread. That may have been answered previously but I didn't went thru the 300+ replies! That happens to me a few times a year, and I just spent some time to try everything suggested without success. You need to download a 2nd book in ADE, transfer it to your Kobo and bingo... no more error message.

S

Stefanie29060932e4lw

New Participant

This is so frustrating - I've followed all their steps on their website, and even with this trick it doesn't work.

T

Trudy29606019x9ol

New Participant

I have been following this thread for a couple of years now, and was extremely frustrated with both Kobo and Adobe. Not sure why they can't work together! For awhile, I had no problems with my Kobo as it had the Overdrive app on it, and most of the books I wanted to check out worked with Overdrive from my library. There were a few older books that were ePub only and would have to read those on my laptop, as my Kobo would always give me the error message about ADE. (I tried all the suggestions here and nothing worked!) Then this past winter, I found out Overdrive was going to be discontinued, and Libby would take it's place. I went to the Kobo website and it said they did not support Libby, so I figured I was done with Kobo. I started researching new eReaders, tablets etc but didn't really know what to do.

We went to FL for three months and I continued to use my Kobo, since Overdrive hadn't been discontinued yet. Now we are home again, and I knew I would have to get serious about looking into this. I downloaded the Libby platform on my laptop and thought I might as well give it a try. I had a couple books on my wish list that came up as available, so checked them out. Checked out books have a menu attached to them, and one of the options is "Read with". I clicked on that, and under "other options" Epub comes up. I clicked on that and as if by magic, it downloaded it directly to my Kobo. And the best part is, you don't have to use Adobe at all! I realize that not all libraries use Overdrive or Libby and so this will not work for you. But hopefully it will help someone so you don't have to buy a new ereader.

zigarten

New Participant

Libby platform? I can't find such a thing that works on a laptop, are you using a windows laptop? Maybe you are just logging into Libby via a web browser?

can you clarify?

P

Paul29168800ndk7

New Participant

Here we are 2 years after I bought my Kobo Libra H2O, and I still have this problem. Unauthorize/Reauthorize MacBook and Kobo didn't work. Updated to ADE 4.5.11 didn't help. Downloaded another random book from Overdrive and re-authorized both in ADE, and sent to Kobo, and now the problem epub works.

What's really annoying is that the built-in Kobo OverDrive doesn't sync with titles I've checked out from the Overdrive website. The built-in overdrive ONLY works if the titles are checked out directly from the Kobo. Completely separate hold lists. Sheesh.

A

alpacasso

New Participant

After years of having this problem and coming back to this thread to check for a solution that works for me, I have decided to purchase a new e-reader. I saw that Kobos now come with integrated OverDrive, I thought that could be a solution since my Kobo is supposed to be able to have that. Spent 1.5 hours trying to sync my Kobo, saw no integrated OverDrive, consulted Google just to learn that this feature isn't available in my country.

Are Kobo e-readers the only ones that have the library book issue? I'd hate to buy a new one just to find out that I still cannot open library books. But yes, I can't keep spending money on books that I should be able to borrow online and read for free. I could've bought several e-readers with the money I spent on e-books. I was reluctant to purchase a new e-reader because I got this Kobo from by brother who has passed away. But I doubt they'll ever fix this issue and it's tiresome.

S

Suzana283415069cyv

New Participant

Hi,

My kobo died not long after I figured out how to use adobe digital editions
and transfer books to the kobo and my husband gave me his Onyx Boox E Ink
Tablet.

There's no issue with Libby and the integration has been pretty seamless.

K

kirsten5FD5Correct answer

New Participant

This thread is old but incase anyone is suffering from the same problem here in January 2023. I have finally figured out a hack to get my Kobo to work.

For the record, I have tried everything: De/Re Authorizing, deleting books, overdrive account vs adobe account, etc. I couldn't use ADE V3 as my Mac is running 64 bit and it's not supported. I thought I was hooped until I came across this in my hours of searching:

Download another random book. One you HAVE NOT had on hold (this is important because this seems to effect books on hold more than anything). Just choose something random.
Load the random book + the book you want into ADE at the same time.
Profit!

I don't know if it's a bug with holds or what, but so far this has worked for me for my last 3 books!

Hopefully this helps someone.

S

Suzana283415069cyv

New Participant

It worked! This is the solution; thanks so much for taking the time to post; I had tried everything too, but this is what did the trick for me.

K

KOBOvsADE4.5.11

Known Participant

As of Dec 2022, there is no fix and no support available from Adobe for issues that involve Adobe Digital Editions and discontinued Kobo models (i.e. Kobo Glo HD).

Adobe Digital Editions 3.0 is NO LONGER AVAILABLE FOR DOWNLOAD from Adobe; a link on their own 4.5.11 download page leads to a troubleshooting screen instead.

Hate to say this because overconsumption is a huge problem in this world, but if you have an older Kobo that doesn't work properly with ADE and Overdrive, it's probably best to get a new Kobo or just use your cel phone or tablet with newer apps like Libby.

L

laurab86564300

New Participant

Hi,

So apparently the problem is not only with discontinued Kobo. I just got a brand new Kobo Sage and I have this ADE problem. Which for me, may be a deal breaker because I need to use ADE to borrow books from my local public libraries. I am very confortable with technology, and I spent 5 hours trying every fix I found, but unfortunately nothing worked. I'll problably return my Kobo and buy another brand. Open to suggestions if you have other brands to recommand - ideally not Amazon/ Kindle. Thanks!

T

Trudy21154936cc8u

Participating Frequently

So sad to hear that even the new Kobos don't work with Adobe Digital. I am part of an informal group of friends that share good book titles etc and I posed the question to them about how they read ebooks. Only one person had a Kindle (which he no longer uses) and everyone else used Ipads or tablets, which is fine if your library uses Overdrive/Libby but not sure about ADE on those. Something I still have to look into.

Nan5EF4

Participating Frequently

Maybe not much of a consolation for you, but last night I was able to download a library book through Libby directly to my Kindle Paperwhite, no problem. I haven't tried yet to download library books to my Kobo Clara, so I don't know if that works. I use my Kobo Clara via ADE on my computer primarily for reading ebooks from the OpenLibrary/Internet Archive -- books that aren't available as ebooks in retail online stores or from the regular library. I am print-disabled so access to ebooks is important to me.

T

Trudy21154936cc8u

Participating Frequently

Interesting. I did hear back from my library that I can just go to the Libby website (which then goes directly to my library website when I put in my card number), so no app needed! That is the good news anyway. Today I am going to try to check out a book through Libby and then try to get it to my Kobo. Will let you know if it works. So Nan, I hope you will also let us know if you are able to use ADE and your Kobo!

T

Trudy21154936cc8u

Participating Frequently

So I am replying to my own message, but I tried using Libby to transfer a EPUB file (PDF not available) to Adobe digital and then to my Kobo. No luck, just the same message as always. In going to the website for Kobo, it makes it all sound so simple, even tho they say they do not support the Libby app. They did eventually make an Overdrive account available, so is it too much to hope they might update to Libby when Overdrive goes away? I can dream I guess. Hate to give up my Kobo, but if they can't find a way to work with Adobe digital, guess I will have to. Looked at Kindles the other day and in order to get a fairly decent price on those, you have to accept ads running on your device. Crazy! I had a Nook before and that worked at first, but also started having problems with Adobe digital on that too. I really don't want a tablet, too clunky to carry around. A lot of people on here say to go back to 3.0 Adobe, but that has never worked for me either. OK, done with my rant.

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