Error getting license Server communication problem: E_ADEPT_IO

Report · Jun 02, 2009

I keep getting the above error. I have authorised my machine, but each time I try to download I get this error. I have tried disabling my firewall and adding Editions to my exceptions but still no dice. Company I purchased from have tried to help but said its now down to Adobe to sort. Help!!!!!!

Cheers

Shirley

Report · Jan 08, 2011

I am having the same problem. I bought an ebook from googles store and downloaded it fine on my computer a couple of weeks ago. I got a new computer, downloaded Digital Editions and registered it (when I downloaded the software on my old computer it didn't ask me to register it so I didn't know I had to). Of course the book I bought didn't work, but I purchased another so I could make sure it was working. It is not working! I get the Error getting License Server communication problem: E_ADEPT_IO every time I try to download it. I have uninstalled and reinstalled, I have done the Allow Adobe Digital Editions on the Windows Fireproof (as someone suggested). I even shut down my virus software in case that was the problem. Nothing. I can download a free book from the google website just fine. HELP!!! Please!

Report · Jan 14, 2011

Hi,

I searched through my email for the help I got by filing a help

report, but I apparently deleted it because it turned out my problem

was indeed my antivirus, which I had recently updated with the 2011

version. I would suggest filing an official report; contrary to what

a previous person claimed, they did make specific suggestions beyond

the uninstall-reinstall-try-try-again routine. However, my problem

turned out to be deeper in the system than their fix could handle, and

was affecting far more than my Digital Editions. My Outlook mailbox

was no longer connecting with my Gmail, other downloads were borked, I

just didn't realize it. After I had taken the steps recommended by

Adobe help rep, I got a different error message that pointed directly

and solely to my antivirus, which, try as I might, I could not

deactivate. Ultimately, I had to completely uninstall Windows and

reinstall, and switched to a different antivirus provider (Avast, if

you're into free antivirus). Anyway, I'm sorry I can't find the

directions Adobe help staff gave me, I'd pass it along if I still had

it. I would definitely file a report, they were very helpful and

prompt with their response. (although it took me forever to realize

this, since I had the problem with my Gmail connecting with my Outlook

and didn't know it!)

Report · Jul 05, 2011

I have the same error, from 3 libraries, and it has been for 18 hours. I thought it was the library server with the error, but I found that I have no trouble downloading using my desktop. The laptop still won't download the same files, and I followed the instructions above to let the program through the Windows firewall, even though I use McAfee. I suppose that means it is the McAfee firewall? Further ideas? I've spent all day on this.

-jackie

Report · Jul 05, 2011

Solved! Noticed that I really couldn't turn off the McAfee firewall. Contacted McAfee; they uninstalled and reinstalled McAfee Internet Security Suite, and voila, I can download again without error! Thank you, McAfee!!!!

-jackie

Report · Jul 05, 2011

That's GREAT! But too many people don't know that their firewalls/browsers

or anti-virus programs can block other programs from functioning because

there are no error messages that make sense! ADOBE: Write the book on

error messages NOW!!!

===================

Report · Jul 21, 2011

Did anyone ever find the definitive solution to this problem? I have downloaded many, many books (probably over 100) and never had a problem until this week. I've done everything suggested on the replies, and still getting the error. This is on my laptop. I finally logged onto our main computer, and everything will download there just fine. Even my IT-type hubby can't figure it out. Really frustrating.

tal

Report · Jul 21, 2011

I solved the problem after discovering that the issue was only on my laptop. I tried to turn off the firewall (McAfee) and discovered that the program reported the firewall was ON even after I turned it off. I called McAfee, and they said that this problem can occur if you do a system restore or something that loses their updates. They uninstalled and reinstalled McAfee and the problem with ADE went away.

-jackie

Report · Feb 02, 2012

"Server Communication problem: E_ADEPT_IO" occured after using Digital Editions for many months. Even though FF is my default browser, I had to set internet connection settings from IE. Specifically Tools -> Internet Options -> Connections Tab -> check box for Automatically detect settings. Uncheck other boxes.

Report · Mar 25, 2013

This worked for me: deauthorize your computer.

Command+Shift+D for Mac users.

You then can reauthorize. (Optional: create Adobe ID. Not necessary.)