Getting activation server error - bad device key message when trying to activate my MacBook Pro to Digital Editions. Help?

[JayBird1991]

Today I downloaded Digital Editions so I can access library books on my Kobo. However, once downloaded and installed, when I went to activate my MacBook Pro, I kept getting the message: "activation server error - Code e auth_bad_device_key. Digital Editions encountered an error on the activation server."

Any suggestions on how to fix this issue? When I plug in my Kobo via USB, ADE reads the Kobo and accepts activation but not for my laptop.

Help would be much appreciated! Thanks.

[Nanaky]

1. Open Adobe Digital Wditions.
2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.
5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
6. Open Adobe Digital Editions and reauthorize.

[JayBird1991]

Hi Nanaky,

I have a Mac with OS 10.11.1. My Library is visible in Finder so I clicked my way to the activation.dat file for Adobe and removed it to the trash. Opened up ADE again and still getting the same error message.

Any suggestions?

Thanks.

[Nanaky]

Empty the trash that the file is gone and then authorize again.

[JayBird1991]

Did that. Same error message that I can't authorize my laptop. Thoughts?

[Nanaky]

Which version of Digital Edition you used ?

[JayBird1991]

I originally used 4.5 then deleted those files and downloaded 3.0. Still same message. I then set up another Adobe ID account with a different email address and tried to authorize my Mac. Still the same bad server message.

I don't know what to do now. Thoughts? Thanks.

[Nanaky]

Try the older version 1.7.2: Adobe Digital Editions for Mac Download

[JayBird1991]

Just installed 1.7.2 and still the same message now plus this: "Error communicating with Adobe server. Try again later."

I think I'll remove the files and try shutting down my computer and then reinstalling. Will let you know if I get the same message. *sigh*

[Nanaky]

Good Luck.