Loan Token Not Found on Nook Simple Touch

[scottinrig]

Computer OS: Windows 8.1.

ADE version: 4.0.3.114137

Device: B&N Nook Simple Touch

After working fine as recently as a few days ago, my Nook is suddenly unable to read a book downloaded from my public library.  The book can be read on the Windows desktop using Adobe Digital Editions, but when I use Digital Editions to transfer the book to my Nook reader, I cannot read it there.  The book appears in the Library on the Nook, but when I try to open it, I get the message "Loan token not found."

Doing a factory reset (erase and deregister device) and re-registering the Nook, then re-authorizing it using Adobe Digital Editions does not fix the problem.

If I look at the Nook using the Windows File Explorer and examine the file .adobe-digital-editions\activation.xml, I can see that it does not contain any <loan token> section.  So the Nook has correctly reported that there is no loan token, and it appears that ADE has transferred the book without properly updating this file.

[scottinrig]

Just to follow up on my own post: the only remedy I have found so far that worked was to uninstall ADE 4.0.3 and install ADE 3.0.1 in its place.  Having done that, I had to de-authorize and re-authorize my computer before re-downloading the book from my public library.  After that, I could transfer the book to my Nook reader and read it with no problem.

[TMCammarn]

I am having the same issue.  Did you update your Simple Touch?  I am wondering if the update has somehow affected library books.  I will be interested if anyone else is having this issue.

[TMCammarn]

Just got off the phone with Barnes & Noble.   They state that Simple Touch with  software version 1.2.1 cannot use ADE 4.0.  We must use 3.0 or lower.  I guess the software update knocked us out of using 4.0.  May be time for a new nook.

[scottinrig]

Or maybe it's time for a fix to Adobe Digital Editions.  From what I can tell by examining the activation.xml file, the problem is most likely with ADE, not with the Nook.  So if Adobe fixes what appears to be a software issue in ADE 4.0, you should be able to use your Nook with that version.

[saraha90246586]

Mine was fine with 4.0 (Nook SimpleTouch 1.2.1), but is having this issue with ADE 4.5.2 for Mac.  Unbelievably frustrating, as everyone (B&N, Library, Adobe) seems to claim that the problem is someone else.

[Guest]

Thank you for the tip.

I was going crazy trying to figure this out. I too was getting the "Loan Token Not Found" message.

I downgraded to ADE 3.0 and all works as expected with my Simple Touch.

You'd hope they'd warn or post this info somewhere.

[BlueStar31982]

Thank goodness that worked! That was incredibly stressful and unnecessary to go through...I was almost going to purchase a Kindle.

[Nanaky]

That is fine.

[jonathanm13916351]

I find that to be strange as I've been using a simple touch nook vs 1.2.1 with ADE 4.5 and it was working fine, until last week.  Now every book I download from the library says "loan token not found".  I can read them in ADE.  I've deauthorized, reauthorized, uninstalled and reinstalled everything but no luck so far.  It's very frustrating!

[Nanaky]

The error say that the file for loan the file was not transfer to the reader.

[joannek96394469]

Don't know if you got it fixed. With Simple Touch 1.2.1, installed and used ADE 4.5 for about 6 weeks with no problem after fixing authorizations. Then not working. Did the uninstall of 4.5, reinstall 3.0, erased and reauthorized, erased books trying to download. All with no luck.

[ruthr27280474]

same problem.  soooo frustrating

[Mayank_Meh]

Hi,

Can you try to de-authorize > uninstall ADE again > clear the registry entry and install the latest version?

To clear registry:

• Go to Run > Regedit.
• HKey-CURRENT USER/software/Adobe/Adept
• Rename Adept folder.

Regards,

Mayank

[R27392768qam7]

Mayank, your suggestion fixed my issue.  Thank you!

[czweifach]

How do you downgrade to 3.0, please give specific directions!!!!

[Nanaky]

Uninstall Digital Edition and install again with Adobe Digital Editions downloads

[Guest]

I had the same Loan Token issue with ADE 4.5, however, my Windows 10 computer is no longer compatible (according to Adobe) with ADE 3.0 (requires a Microsoft Service Pack that is for old Windows OS). So, still stuck. Any ideas?

[hillaryab]

I am having the same problem! Just upgraded computer and got Windows 10. Now I get the Loan Token error. Unbelievably frustrating!

[kenb56306715]

Downgrading to 3.0 fixed my problem!!! Thanks for the help...

[richardr93369096]

Can't downgrade because the library no longer supports 3.0 (activation error). Soooo 4.5 will get me the books, 3.0 will work with the Nook...all I need is a little middle-ware

[Nanaky]

Which activation error you get with 3.0?

[richardr93369096]

Thanks Nanaky,

I contacted the library, and they set me up straight. I had to clear the registry since I had old data stuck in there.

After uninstalling ADE 4.5 I still had

To de-authorize Adobe Digital Editions so that you can re-authorize after installing new version

Run => regedit

HKey-CURRENT USER/software/Adobe/Adept/Activate   and delete Activate folder (several subfolders such as 00001   00002 etc

When you go back into ADE you can then re-authorize to a new account using your Adobe ID.

This allowed me to download and authorize my ebook and load it onto the NOOK simple touch. .

[Nanaky]

That is fine.

[mdstarks]

Richardr93369096, can you give me step by step directions on how to find the file and solve this very annoying issue?