My Kindle doesn't appear as a Device [2020]

Report · Oct 21, 2020

I have a Kindle Paperwhite and I've downloaded Adobe Digital Editions onto my Mac to be able to read an eBook I borrowed from my library. I'm using the latest version 4.5.11 and have authorised my computer. When I connect my Kindle via USB and open Digital Editions my device does not appear. No combination of plugging/unplugging/restarting/opening/closing gets this to work. Very frustrating as this is the only way for me to read eBooks from my library!

Is there any official support for this app or a way to check version compatability?

Report · Nov 30, 2020

Did you ever get an answer, or find a solution here or elsewhere? I'm struggling with the same problem with both Kindle Reader and a Kindle Fire. There doesn't seem to be any support or useful troubleshooting information.

Report · Aug 22, 2022

I'm surprised by the poor support on this issue from Adobe.

Report · Oct 11, 2022

Yes, I have the same problem and there is seemingly no support or clear answer anywhere regarding this. Very frustrating.

Report · Oct 20, 2022

Same problem...

Report · Jan 02, 2023

would love it if someone at Adobe actually responded to this thread...

Report · Jan 03, 2023

Same here. I'm very close to buying a Kobo so I don't have to deal with this software...

Report · Apr 17, 2023

same here, I actually start checking the price of kobo

Report · Feb 02, 2023

Same problem and disappointed that the topic isn't being adressed!

Report · Mar 24, 2023

Same problem. Very disappointing this doesn't work with my Houston Public Libary borrowed ebook.

Report · Aug 15, 2023

Just chiming in that I also have this issue and would like a response from Adobe. It's been years with more people saying they have the same issue and no resolution or suggestion yet!

Report · Aug 20, 2023

Yup. Veryfrustrating that a common device such as a Jindle is not recognised.

Report · Aug 20, 2023

Kindle!

Report · Nov 09, 2023

I have the same problem. My wife has a Kobo and ... no problem. Looks like a Kobo for Christmas ... shame Adobe can't be bothered to respond to this thread.

Report · Nov 15, 2023

why is there no response from Adobe here? hello Adobe Service team, can you hear us?

Report · Dec 01, 2023

I ran into this same situation. My goal was simply to get an epub from the library onto my Kindle Paperwhite. What ended up working finally was skipping Adobe Digital Editions entirely and using Amazon's "send to Kindle" service: https://www.amazon.com/sendtokindle No extra software, no cables; just drag and drop and wait for Kindle to sync. It may not work for all situations and people, but I thought I'd share in case it's helpful to someone.

Report · Jan 13, 2024

Same issue here. Mac version, doesn't recognize my Kindle paperwhite. Not finding answers anywhere.

Report · Jan 25, 2024

This wasn't working for me either no matter what I tried. In the end I used my adobe ID to deDRM the file and added it to kindle using calibre. This is the plugin I added to calibre to do this: https://github.com/noDRM/DeDRM_tools/releases/download/v10.0.9/DeDRM_tools_10.0.9.zip

Once added I went into the customize plugin options in calibre and added the adobe key, after which I was able to add the book to calibre. Since calibre was able to detect my kindle it wasn't an issue, but you could also send it manually using amazon.com/sendtokindle

Report · Jan 26, 2024

This worked for me when nothing else would. Thank you!

Report · Feb 16, 2024

Hello. I've tried this but cannot figure out what the Adobe key is and how to enter it for this Obok plugin in Calibre. Besides, it seems that this plugin is for Kobo. Could you clarify the steps and inputs for me? I'd really appreciate it because I really want to utilize and enjoy my Kindle at this point.

Report · Sep 06, 2024

Hopefully you've solved your problem by now but for others who come after: The link OP shared was to a Zip file that contains two plugins for Calibre: Obok for Kobo books and DeDRM for Kindle and Adobe DE. Once you have Calibre, you can follow the instructions in the DeDRM_plugin_ReadMe.txt in the DeDRM_tools folder to install the plugin (it's WAY simpler than it used to be back on Calibre 5!!). Once it's installed, locate the books you want to transfer and drag them into Calibre. Then connect your Kindle (it takes a bit on my machine for the Kindle to show up in Calibre), choose your book, and choose Send to Device. It may ask if you want to auto-convert the file; say yes if so. And that should do it!

If you run into any issues, there's an FAQ here: https://github.com/noDRM/DeDRM_tools/blob/master/FAQs.md (Some of the more basic stuff is actually toward the bottom so don't get discouraged if the stuff at top seems unnecessarily complex.)

Hope this helps someone. Really glad to have found this as it worked wonderfully for me and allowed me to load 39(!) books from a Humble Bundle onto my Kindle.

Report · Apr 23, 2024

It's not even letting me add the plugin to Calibre. I'm honestly so frustrated to see that it's a very common unaddressed concern.

Report · Apr 23, 2024

replying to hopefully boost, I am facing the same issue

Report · Apr 23, 2024

same issue here.

Report · Apr 29, 2024

same problem here