"Error! Check authorization"

[DEShif]

I'm running ADE 4.5 on Windows 7, which I have authorized using my Adobe ID.  I've successfully downloaded DRM-protected PDFs via .acsm files from openlibrary.org in the past.  However, I'm now getting a message "Error!  Check authorization"  I tried uninstalling ADE 4.5 and installing ADE 3.0 and even ADE 2.0, and still get the same error.  In ADE 4.5, I tried erasing authorization information, and after entering my password, I keep getting a message "Unable to erase authorization.  Please try again after some time."

[Nanaky · Accepted solution]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[DEShif]

Solved it!  Thank you!

[catherinet32853293]

Hi, I'm having the same problem as the OP, but I'm running Windows 10, and the steps you laid out don't work for me. Am I doing something wrong? I'm not sure what "Start>Run" is or where to find it in Windows 10. I've never had trouble with ADE before.

[DEShif]

This article might help you access the Registry Editor: 5 Ways to Turn on Registry Editor in Windows 10

You should wait until someone confirms that the registry keys are the same in Windows 10 as in Windows 7.

[Nanaky]

catherinet32853293 schrieb:

Hi, I'm having the same problem as the OP, but I'm running Windows 10, and the steps you laid out don't work for me. Am I doing something wrong? I'm not sure what "Start>Run" is or where to find it in Windows 10. I've never had trouble with ADE before.

Press WINDOWS + R. Its the same how run.

[catherinet32853293]

Thanks, I managed it. Everything is working smoothly now!

[Nanaky]

You are welcome.

[lauraf8149482]

Hello,

I am having this same issue. Kobo put me through these steps in detail, and I've reset my Kobo Glo a couple of times. Date and time are set automatically. I have deleted all information, deauthorized, uninstalled, cleared keys, restarted my computer, downloaded ADE 4.5, re-downloaded .acsm file, etc. I'm getting the authorization error, still. Do you know what this could be?

Thanks in advance!

Best,

Laura