Unable to download .ACSM files

[Guest]

Suddenly, and for no apparent reason, Adobe Digital Editions won't download .ACSM files from my library. When I drag files into Digital Editions, I get the following error message:

Unable to download
Error getting License. License Server Communication Problem:
E AUTH BAD DEVICE KEY OR PKCS12

Can anyone shed light on this? Kind thanks for your help.

Brooks

Win 7 Professional x64, SP1

[Nanaky · Accepted solution]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[Guest]

All fixed!

Nanaky, thank you for taking the time to help me. I really appreciate it.

[Nanaky]

You are welcome.

[Emma24623957y35l]

hi. lease i have same issue with ADE 4.5. i have gone through this but keep recieving same report e_adept_no_token

[margaret25168255hzzk]

THANK YOU!! This worked - although I had to go find those "hidden" files. SO thankful.