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lsherburne
lsherburne
New Participant
January 21, 2017
Answered

Unable to erase authorization (have MAC)

  • January 21, 2017
  • 9 replies
  • 11611 views

I am trying to troubleshoot an error of :

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

According to other feedback you need to erase authorization and then redo it to get this error to go away.  My issue is that when the window opens for (command-shift-D  and it has my Authorized user correct, and asks for password.  I input my Adobe password and says it is the incorrect password.  I have gone onto the main Adobe site and changed my password; reloaded Adobe digitial editions; restarted computer...

Still get the same error when I try and download a book.  Any ideas?

Even tried to do command-shift-u  which is supposed to open the authorization window, this does not work.

    This topic has been closed for replies.
    Correct answer alexisr49257724

    I've figured it out!

    In Finder, find the Go option on the menu bar and click Go to folder.

    Type (exactly):

    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file in the Digital Editions folder.

    Then open ADE again and re-authorize. Hope this helps!

    9 replies

    A
    anrih77063261
    New Participant
    December 31, 2019

    THANKS SO MUCH! I battled with this for two days. May 2020 bring you lots of joy!

    H
    HWAL
    New Participant
    October 10, 2019

    Thank you!!!!!!!!!!!!!

    librarianontherun24
    librarianontherun24
    New Participant
    December 28, 2018

    Just want to add that this totally worked for me - going to Finder - Go to Folder - and searching for that exact file. I did have a very old version of Adobe Editions (1.7) so I removed that - then downloaded the most recent (4.7) for my MAC system and then searched for the file. I deleted - opened Adobe Editions -- and opened my downloaded library books. This works for the License issue, but I was also getting the "error 2308" issue. That's when I decided to remove the outdated version, download the newer and try the authorization issue. Hope this helps someone if they are getting the "error 2308" issue. Just remove the program if it's outdated, download the most recent - find the authorization dat file - delete it - then reauthorize. Worked like a charm! Thank you!

    kaysupstr
    kaysupstr
    New Participant
    November 3, 2018

    OMG thank you!  I was trying the finder option but going in the wrong place.  After over a month of trying on and off!  Thank you!

    M
    madisond87403087
    New Participant
    May 6, 2018

    YOU ARE A LIFESAVER

    M
    martaz20204495
    New Participant
    March 21, 2018

    I have the same problem on Android.. What should I do?

    T
    timothyg63268518
    New Participant
    March 21, 2018

    Thank you...I'm been searching for that information for 3 days.  Finally worked!

    Sergio105
    Sergio105
    New Participant
    August 11, 2017

    Thank you very much. Worked like a charm.

    A
    alexisr49257724
    New Participant
    January 22, 2017

    I am having the same issue... My books are showing up on the Nook  but are unable to fully open. I am prompted for an Adobe log in even though I have already authorized my Nook with my log in credentials.

    lsherburne
    lsherburneAuthor
    New Participant
    January 22, 2017

    nope, have decided to hope for guidance from some on the forum!

    A
    alexisr49257724Correct answer
    New Participant
    January 23, 2017

    I've figured it out!

    In Finder, find the Go option on the menu bar and click Go to folder.

    Type (exactly):

    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file in the Digital Editions folder.

    Then open ADE again and re-authorize. Hope this helps!

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