error 2038 IO Error on Network Request. Please check your network connection and try again.

New Here ,
Nov 30, 2016 Nov 30, 2016

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I'm getting this error every time I try to download a book. I've emptied tasks folder and failed folder. I've turned off firewall. I've tried everything that I could find to fix this and now I'm desperate. Can anyone help?

At the Edge of the Orchard:

IO Error on Network Request.

Please check your network connection and try again.

Network Path:

https://acs.cdn.overdrive.com/ACSStore1/1523-1/343/58E/B9/{34358EB9-7083-48DF-BD37-954C2BE4D351}Fmt410.epub

Event Detail:

Error #2038

TOPICS
ADE authorization

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New Here ,
Nov 30, 2016 Nov 30, 2016

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Same issue here. Started yesterday, so Adobe has done something to break both the version I (and probably you) have, along with the version on a number of sony readers that are now so much electronic junk.

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LEGEND ,
Dec 01, 2016 Dec 01, 2016

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Have you check if the Firewall anything blocked?

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New Here ,
Dec 01, 2016 Dec 01, 2016

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The firewall did not block anything when it was turned on and even with the firewall turned off, I still can not download a book.

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New Here ,
Dec 01, 2016 Dec 01, 2016

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I too am having same issue with error code 2038.  I can download books from NetGalley, but not from public libraries. Same error with 2 different libraries, so seems to be universal.  Switched to Kindle version for downloading new library books, but the ones already tried are locked into epub (and not every book has Kindle through Amazon option).  Can't return without being in Digital Editions, so I'm out of luck.  Most were on hold anyway so I would lose my position if I could return & check out again to try new format. Sure hope they fix this before they expire & I have to go back at bottom of hold list!!

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New Here ,
Dec 01, 2016 Dec 01, 2016

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Tried to notify Adobe Digital Editions directly & they want me to pay to talk to support specialist!  For a problem that they created? Not happening.

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New Here ,
Dec 11, 2016 Dec 11, 2016

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that is my experience too feels like they are passing the buck

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Community Beginner ,
Dec 11, 2016 Dec 11, 2016

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I have since found out that the library I use was revamping their system, but that is over with and it still will not work. The really stupid thing is that ADE will open when I am previewing an item, but will not open when I try and download it.

Sent from my iPhone

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Explorer ,
Dec 01, 2016 Dec 01, 2016

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I get books all the time this is the first time I've gotten this problem.

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New Here ,
Dec 01, 2016 Dec 01, 2016

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I'm having the exact same problem. Worked just fine last week. What version of Adobe Digital Editions is everyone using?

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New Here ,
Dec 02, 2016 Dec 02, 2016

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Mine is pretty old. I think its version 2.0.

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Community Beginner ,
Dec 02, 2016 Dec 02, 2016

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I'm convinced this is an Adobe issue.  I've tried installing newest version of ADE 4.5.2, de-authorizing  and re-authorizing ADE, a registry fix to HKEY_CURRENT_USER\Software\Adobe\Adept, but nothing works.  Same issue with trying to download from 3 libraries I'm a patron of.  Only thing I can do is download the Kindle version from Amazon.  First time this has happened in 3 years of downloadeing Epub version of books from libraries.  I'm surprised libraries across the country are not being being over whelmed with calls but suspect most users don't know what going on.  Adobe better fix this soon!

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Explorer ,
Dec 02, 2016 Dec 02, 2016

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As it turns out I had a problem downloading everything, not just the ebooks. it was not an Abobe problem it was a conflict with the virus protection in Windows 10. I have AVG and Avast (I know should't have 2 but no issues till his week) AVG updated their protection. Windows blocked all downloads. It took several hours for Windows tech support to fix the issue and allow downloads again. Very complex had to clear the registry of the antivirus.

If a new version of ADE fixes the problem your lucky,

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New Here ,
Dec 03, 2016 Dec 03, 2016

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  I have been having this same problem for over a week now too. Barbaraa62092039 said she could download Kindle books from the library so I had an idea. In addition to Overdrive my library also has a service called Freading. I borrowed an Epub book from Freading and it downloaded just fine. Epub books from Overdrive continue to give me this 2038 error. I think the problem is originating with Overdrive, not ADE. Overdrive just updated a couple of weeks ago for all the libraries' websites I looked at. They must have done something that is causing this problem.

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New Here ,
Dec 04, 2016 Dec 04, 2016

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I have that same problem...this program has worked for years but all of a sudden I'm getting error 2038.

I'm working on a Mac. I then tried to download the latest version of digital editions and now I'm getting a license error even though it says it installed successfully

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New Here ,
Dec 04, 2016 Dec 04, 2016

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Seems like either Adobe corked a server and don't give a crap (could be, but then why would my authorized computer work with Netgalley mere moments after not working with Overdrive?).

Or Overdrive screwed up with all the new code that's in there after the update, and none of them are there 'cause it's a weekend.

Either way. We're all screwed because we're expected to have tablets or Kindles instead of our trusty eInk Nooks and Kobos and so we're at the bottom of the pile. It sucks.

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Community Beginner ,
Dec 04, 2016 Dec 04, 2016

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I got the latest 4.5 version of ADE working again!  I tried re-installing the old version of ADE that I had (1.7.2) that had stopped working but continued to get the 2038 error.  So I did this on my Windows 7 system:

1.  I uninstalled ALL versions of ADE with Cleanse Unistaller Pro that also deleted all ADE registry entries.

2.  Deleted all cookies on my browser.  I use Chrome.

3.  Re-installed the the latest version of ADE 4.5.2. 

4.  Pressed CTRL-SHIFT-d to de-authorized ane re-authorized ADE with my email address and Adobe ID.  When I tried to download an epub library book, I got an activation error.  I researched the Adobe forum to fix activation errors and found the following:

1.     Close all applications.

2.     Choose Start > Run.

3.     In the Open text box, type regedit and then press Enter. The Registry Editor opens.

4.     In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

5.     Select the Adept key.

6.     Choose File > Export.

7.     In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

8.     Right-click the Adept key and choose Delete.

9.     In the Confirm Key Delete dialog, click OK.

10.     Close the Registry Editor.

11.     Open Adobe Digital Editions and reauthorize.

The above got rid of the activation error.  I am now able to download all epub books 3 libraries of which I am a patron.  I know the fix sounds complex but until Adobe fixes the issue, this worked.  The old version of ADE 1.7.2 stopped working on November 30 , 2016 after working perfectly fine for over 3 years. 

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Community Beginner ,
Dec 04, 2016 Dec 04, 2016

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I am happy for you and I did all that you and someone else suggested, but it will not recognize my ID nor my password for adobe

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New Here ,
Dec 05, 2016 Dec 05, 2016

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Problem solved! After a very long, frustrating time with Error 2038. I followed the directions exactly and it worked. This is a confirmation of another reply and I'm including the solution. Sure hope it helps!!!!

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
Dec 05, 2016 Dec 05, 2016

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I followed this exactly and it did not work for me.

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New Here ,
Dec 05, 2016 Dec 05, 2016

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I too followed exactly and it didn't work for me either.

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New Here ,
Jan 05, 2017 Jan 05, 2017

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It worked!  Thank you!

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New Here ,
Apr 01, 2020 Apr 01, 2020

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I've followed the same steps and it doesn't work for me.

He seguido los mismos pasos y a mí no me funciona

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Community Beginner ,
Dec 05, 2016 Dec 05, 2016

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Have you tried to recover your Adobe Id with the email address you originally registered?

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New Here ,
Dec 13, 2016 Dec 13, 2016

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Thank you for this solution. Worked perfectly!

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