Participant

Question

error 2038 IO Error on Network Request. Please check your network connection and try again.

Forum|Forum|9 years ago
November 30, 2016
17 replies
10990 views

I'm getting this error every time I try to download a book. I've emptied tasks folder and failed folder. I've turned off firewall. I've tried everything that I could find to fix this and now I'm desperate. Can anyone help?

At the Edge of the Orchard:

IO Error on Network Request.

Please check your network connection and try again.

Network Path:

https://acs.cdn.overdrive.com/ACSStore1/1523-1/343/58E/B9/{34358EB9-7083-48DF-BD37-954C2BE4D351}Fmt410.epub

Event Detail:

Error #2038

ADE authorization

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Madeline-orbit

Participant

I have that same problem...this program has worked for years but all of a sudden I'm getting error 2038.

I'm working on a Mac. I then tried to download the latest version of digital editions and now I'm getting a license error even though it says it installed successfully

danie45195496

Participant

Seems like either Adobe corked a server and don't give a crap (could be, but then why would my authorized computer work with Netgalley mere moments after not working with Overdrive?).

Or Overdrive screwed up with all the new code that's in there after the update, and none of them are there 'cause it's a weekend.

Either way. We're all screwed because we're expected to have tablets or Kindles instead of our trusty eInk Nooks and Kobos and so we're at the bottom of the pile. It sucks.

ElPachuco

Participating Frequently

I'm convinced this is an Adobe issue. I've tried installing newest version of ADE 4.5.2, de-authorizing and re-authorizing ADE, a registry fix to HKEY_CURRENT_USER\Software\Adobe\Adept, but nothing works. Same issue with trying to download from 3 libraries I'm a patron of. Only thing I can do is download the Kindle version from Amazon. First time this has happened in 3 years of downloadeing Epub version of books from libraries. I'm surprised libraries across the country are not being being over whelmed with calls but suspect most users don't know what going on. Adobe better fix this soon!

J

jackieg31291561

Participating Frequently

As it turns out I had a problem downloading everything, not just the ebooks. it was not an Abobe problem it was a conflict with the virus protection in Windows 10. I have AVG and Avast (I know should't have 2 but no issues till his week) AVG updated their protection. Windows blocked all downloads. It took several hours for Windows tech support to fix the issue and allow downloads again. Very complex had to clear the registry of the antivirus.

If a new version of ADE fixes the problem your lucky,

R

roberts75256095

Participant

I'm having the exact same problem. Worked just fine last week. What version of Adobe Digital Editions is everyone using?

V

VeryCattishAuthor

Participant

Mine is pretty old. I think its version 2.0.

J

jackieg31291561

Participating Frequently

I get books all the time this is the first time I've gotten this problem.

B

barbaraa62092039

Participant

I too am having same issue with error code 2038. I can download books from NetGalley, but not from public libraries. Same error with 2 different libraries, so seems to be universal. Switched to Kindle version for downloading new library books, but the ones already tried are locked into epub (and not every book has Kindle through Amazon option). Can't return without being in Digital Editions, so I'm out of luck. Most were on hold anyway so I would lose my position if I could return & check out again to try new format. Sure hope they fix this before they expire & I have to go back at bottom of hold list!!

B

barbaraa62092039

Participant

Tried to notify Adobe Digital Editions directly & they want me to pay to talk to support specialist! For a problem that they created? Not happening.

annac95212410

Participant

that is my experience too feels like they are passing the buck

Nanaky

Participating Frequently

Have you check if the Firewall anything blocked?

V

VeryCattishAuthor

Participant

The firewall did not block anything when it was turned on and even with the firewall turned off, I still can not download a book.

ko84709731

Participant

Same issue here. Started yesterday, so Adobe has done something to break both the version I (and probably you) have, along with the version on a number of sony readers that are now so much electronic junk.

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