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Yasir777
Known Participant
January 19, 2023
Answered

Adobe Dimension 3.4.7 installed, but Under info it says 3.4.6 Warning Not logged in warning triangle

  • January 19, 2023
  • 3 replies
  • 2848 views

I have a Mac Studio w/M1 chip, running Adobe Dimension 3.4.7

 I get a orange warning triangle with an exclamion mark, on top right on the app.next to Lear and Share arrow.

"You're Not Logged In" (Features that require being logged into Creative Cloud are unavailable intil you sign in).

I am logged into the Creative Cloud, I use other apps, and still use Dimension, but that warning has no explanation. I spent 2 hours with Adobe Tech, it was a waste of time, they shared my screen, insatlled and unistalled and many admistrative tricks, at the end he said try after 24 hours, if it doesn clear up give us a call. He thought it was the Adobe Dimension server needed to be cleared.

It has been 12 hours now.

I have AD 3.4.7  loaded on my older iMac  I do not get the warning Triangle?

On the CC under Versions-the Uninstall  points to 3.4.7, but under info it says 3.4.6,

on About Dimension it says 3.4.7?

 

Any One has this similar issue

 

thanks

Yasir

 

    This topic has been closed for replies.
    Correct answer JMathews

    Hi everyone!  Jeanette here, Product Manager in the 3D & Immersive org overseeing Dimesnion & Stager. 

    Sincere apologies for this.  The build information is accurate in Creative Cloud and inside the application.  It is Dimension 3.4.7 and has all of the fixes from the release notes.  There is an external text file that contains meta data that controls the info read in app itself that was missed being updated.  This has no impact on the application functionality or data, it is simply an incorrect label.  

     

    ---

    @Yasir777 - The sign in issue should not have anything to do with the version issue.  Unfortunately it's difficult for our team to triage login issues as they are usually related to the account licensing and Creative Cloud services, not the application itself.

    Our general recommendations are to try fully signing out of all applications, quitting Creative Cloud desktop, restarting the computer, relaunching Creative Cloud, and re-signing in.  This often clears some local data that can occasionally have gotten stale. 

    The other thing to check is if you're installed on multiple devices.  https://account.adobe.com/activated-devices

    You can use this site to check which devices are active.  Creative Cloud has a maximum of two devices that can be signed in at one time.  You can deactivate devices here which can sometimes clear an issue.  Unfortunately Dimension doesn't have in-app UI to manage sign-in and sign-out.

    3 replies

    JMathews
    Community Manager
    JMathewsCommunity ManagerCorrect answer
    Community Manager
    January 20, 2023

    Hi everyone!  Jeanette here, Product Manager in the 3D & Immersive org overseeing Dimesnion & Stager. 

    Sincere apologies for this.  The build information is accurate in Creative Cloud and inside the application.  It is Dimension 3.4.7 and has all of the fixes from the release notes.  There is an external text file that contains meta data that controls the info read in app itself that was missed being updated.  This has no impact on the application functionality or data, it is simply an incorrect label.  

     

    ---

    @Yasir777 - The sign in issue should not have anything to do with the version issue.  Unfortunately it's difficult for our team to triage login issues as they are usually related to the account licensing and Creative Cloud services, not the application itself.

    Our general recommendations are to try fully signing out of all applications, quitting Creative Cloud desktop, restarting the computer, relaunching Creative Cloud, and re-signing in.  This often clears some local data that can occasionally have gotten stale. 

    The other thing to check is if you're installed on multiple devices.  https://account.adobe.com/activated-devices

    You can use this site to check which devices are active.  Creative Cloud has a maximum of two devices that can be signed in at one time.  You can deactivate devices here which can sometimes clear an issue.  Unfortunately Dimension doesn't have in-app UI to manage sign-in and sign-out.

    Adobe Principal Product Manager, 3D & Immersive
    D
    default7pmy4seccf40
    Participant
    January 23, 2023

    On my M1 I can use other products but not Deminision 3.4.7. 
    The application opens but when I click create new it never does anything is it like the application is hung only when I exit. I can click other buttons but is it just the create new that is giving issues.  I do not have a file to edit to see if I can open an existing file. 
    My Intel base Mac has no issues. 

    D
    default7pmy4seccf40
    Participant
    January 23, 2023

    Well I got on my M1 this morning and saw the new document was up so I exited and tried agian and this time waited to see how long it takes to open an new document.  It took 9 minutes from clicking create new before it opened.  We have not rolled out many M1 computers yet but with Deminision before out of support I guess I will tell the M1 users this. 
    Dimension has been discontinued and is no longer available for purchase. For alternative product suggestions, see Adobe Illustrator.

    Does not solve the security risk for the Intel base systems, it needs to report the correct version, so we know our systems are compliant.   We have over 800 Mac computers in our environment, so we need to be able to track though JAMF.  

    D
    default7pmy4seccf40
    Participant
    January 20, 2023

    I get the same issue in that help and about says 3.4.7 is installed but the Mac link says 3.4.6.
    Make is imposiable to know if 3.4.7 is loaded which is an issue as there is a security varnilibility with versions older then 3.4.7.

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    January 19, 2023

    I haven't such an issue. May be you can try to use  the Creative Cloud Cleaner Tool to solve installation issues?
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

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