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Adobe Dimension CC Crashes

New Here ,
Jul 05, 2018 Jul 05, 2018

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Please Help!

I recently downloaded the Adobe Deminsion CC program. It launches fine, and I can open a new document, but the moment I try to do something the application gives an error and needs to close.

I have tried uninstalling and reinstalling (re-download through CC app) the application but to no avail.

Here is a screenshot of the error message:

Dimension CC Error Message.jpg

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correct answers 1 Correct answer

Guide , Jul 05, 2018 Jul 05, 2018

Hi,

Check your event viewer to see if you have some errors related to Dimension and check the faulting module on these errors .

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Guide ,
Jul 05, 2018 Jul 05, 2018

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Hi,

Check your event viewer to see if you have some errors related to Dimension and check the faulting module on these errors .

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New Here ,
Jul 06, 2018 Jul 06, 2018

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Hi Arij2010

Thank you for the response. I went into Event Viewer and (after a bit of searching) found that my graphics card was giving the problem. So I downloaded the newest drivers for it, and this seems to have fixed the problem.

Thank you for getting me on the right track to fix the problem.

Regards,

Gideon

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Guide ,
Jul 06, 2018 Jul 06, 2018

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You're welcome .

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Adobe Employee ,
Jul 06, 2018 Jul 06, 2018

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Moving this thread to Dimension CC community.

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