Participant

Answered

Adobe Dimension won't open

30 replies
18756 views
Translate

I downloaded the app but can't open it on my computer. This is my system specs:

Assistance appreciated. Thanks!

This topic is closed to new replies. Start a new post to keep the conversation going.

JeanetteMathewsCorrect answer

Adobe Employee

In our next planned update we are removing system requirements as a blocking factor. We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

S

smileyumbrella

Participant

remove one device, my max. number was reached but adobe didn't give the usual notification.

Translate

T

Temur

Participating Frequently

Adobe is trying its best to make people buy new hardware just to run Adobe Dimension which is insane. I recommend you to shift on Cinema 4D which works perfect on almost any hardware and is a real professional tool...

Translate

X

Xavier5C37

Participant

but i dont have the money for cinema 4D right now. I dont understand why i have to do that when demension is free and available for me to use. Your're telling me there's nothing else that you can do to help me fix this problem?

Translate

T

Temur

Participating Frequently

So far, yes, there's any solution for that, I have Mac Pro 2010 with x5690
x 2 Processors, 96 GB DDR3 installed RAM and 256 GB NVMe drive with RX 580
8GB GPU and I can't run Adobe Dimension.

--
Best Regards,
Temur Ahmad
Divine Works
Facebook.com/divineworks.biz

Translate

A

Alek_V

Inspiring

I am having the same issue as reported by the user privaterevolution in Nov 2018. Today is the first day of Adobe MAX 2020, and I have tried Dimension versions v3.4, v3.1.1, and v3.1. All of them do the same thing, which is to open the Home screen with non-functional "New" and "Open" buttons. Quit is also non-functional, so I have to Force Quit the app.

My system specs are:

Model Name: Mac Pro

Model Identifier: MacPro5,1

Processor Name: 6-Core Intel Xeon

Processor Speed: 3.33 GHz

Number of Processors: 2

Total Number of Cores: 12

L2 Cache (per Core): 256 KB

L3 Cache (per Processor): 12 MB

Hyper-Threading Technology: Enabled

Memory: 32 GB

Graphics card:

Chipset Model: Radeon RX 580

Type: GPU

Bus: PCIe

Slot: Slot-1

PCIe Lane Width: x16

VRAM (Total): 8 GB

Vendor: AMD (0x1002)

Device ID: 0x67df

Revision ID: 0x00e7

EFI Driver Version: MacVidCards

Metal: Supported, feature set macOS GPUFamily2 v1

Translate

T

Temur

Participating Frequently

I think Adobe is ignoring this issue deliberately and they don't want to
resolve this common problem for some reason...

Translate

U

user5092779

Participating Frequently

Thats what I think, I contact the support several times they never call back even if they say so. Over an Year with my iMac 2019 and doesn't work on last version dimension 3.4.3 ox Big Sur.

Translate

T

Temur

Participating Frequently

I'm still having the same problem, Adobe Dimension starts but with a blank interface. Now it's giving me error "Does not meet minimum Open GL version. I have Mac Pro 5,1 Mojave 10.14.6 96 GB DDR3 Ram Intel Xeon x5690 x 2 (12 Core). Even the pre-release version giving the same error.

Translate

DimensionGPUProfiler.txt

D

doubletrouble7776

Participant

Not working for me, either. Stuck on splash screen. HP Envy, Intel Core i7, 16 GB RAM. Any updates on the resolution of this issue?

Translate

B

Bo92fr

Inspiring

The same problem... Dimension not loading. I tried support once 1 year ago, but nothing was done. I've already the problem.

When I launched today dimension from inside contents files, I had this message in terminal :

[app] loading euclid-core
Loading pepper plugin /Applications/Adobe Dimension/Adobe Dimension.app/Contents/Frameworks/euclid-core-plugin.pepper;application/x-escher-plugin
[app] done loading euclid-core
[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
2020-04-29 18:13:39.955 Adobe Dimension[42587:5520541] *** WARNING: Textured window <AtomNSWindow: 0x7f9c09c5ec10> is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead.

HELP !!!

Translate

RockyDavies

Known Participant

I'm in the same boat. I've tried uninstalling and reinstalling a couple times. It just shows me the splash page and the "get started" button. I'll click it and nothing happens. I'd love to try out the app.

Translate

dclevela3130w7

Known Participant

Will not open for me. Stuck on splash Screen

OS Mojave

Mac Pro (early 2009)

Model Identifier: MacPro5,1

Processor Name: Quad-Core Intel Xeon

Processor Speed: 2.26 GHz

Number of Processors: 2

Total Number of Cores: 8

Memory: 64 GB

Radeon RX 480

Type: GPU

Bus: PCIe

Slot: Slot-1

PCIe Lane Width: x16

VRAM (Dynamic, Max): 4096 MB

Vendor: AMD (0x1002)

Translate

svenk15413467

Participant

I mean that´s an basicly problem...

Mainboard: ASUS Prime A320M-K

AMD Ryzen 3 2200G with Radeon Vega 8 (3500 GHz)

16GB RAM / 8GB VRAM

WIN10 Pro 64Bit

Adobe Dimension: Intro of Loading, No Start.

I will test this additionally with graphics board GeForce GTX 1070 (8GB VRAM).

Translate

R

RAGGATIII

Participant

Adobe dimensions will not load for me either. It acts as if it has loaded but will not fully open. Have uninstalled and then reinstalled today. Still having it giving a startup window that says "loading"

Translate

L

Leonardo Ortega

Participating Frequently

More than one year later, I'm experiencing the same problem. I installed and the software won't fully load, there's no menu, only the splash screen for ages... I uninstalled, installed the 2.xx version and it's still the same. I don't understand, I hope the problem is not my graphic card. I have 64 GB RAM memory and

AMD Radeon HD 7950 3072 MB graphics.

Translate

anjai96245987

Participant

Hi there, it's not working for me too. I get the welcome screen, but can't open anything.... it looks like it's minimized the whole time. My pc conf. is:

Translate

R

RAGGATIII

Participant

anjai96245987,

Mine is now working. Installed the latest OS (10.14.3) now that I have a brand new mac mini with an external GPU. It appears that 16 GB of RAM is a must, as per a pop up window when launching Dimensions. Right now I am limping along with 4 GB. But within the next few days I will get 64 installed. Hope this might help answer your question as the Mod doesn't appear to be answering any more questions about it.

On a side note am downloading Adobe Fuse to be able to create native .OBJ files in order to bring them into Dimesions. Don't want to pay to either have a model created or end up buying one.

Good luck. Hope this might help answer the same question you and I appear to have had.

Translate

J

Jolie102003

Participating Frequently

I have the same problem just stuck on loading application. I using OS.

when will you fix problem?

Translate

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.