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Luckrow
Participant
May 14, 2018
Answered

Can't start Dimension CC

  • May 14, 2018
  • 6 replies
  • 12354 views

When i go to start the application it says: "Does not meet minimum OpenGL version".

And thats not true, i did a full system check just to be sure but i do meet all requirements:

CPU - i7-4790k
GPU - GTX1080Ti (driver up to date also)
RAM - 32GB
OpenGL - 4.6

So... please send help?

This topic has been closed for replies.
Correct answer JeanetteMathews

Thank you for sending the files!  It looks like it's actually an internet/connectivity issue in some regard.  Getting some connection errors in the log file that might mean it's having a hard time connecting to check and giving the wrong results for some reason.  I don't think this is actually related to your system requirements at all as the other log does confirm that you have a correct version of OGL.

gbl       Dbg      386ms>ASSERTION FAILURE: ..\..\..\components\psgpu\psgpu\gpu\win\GPUImplWin.cpp: 153: Condition : HRESULT FAILED, 'pLoc->ConnectServer'

gbl       Dbg      386ms>ASSERTION FAILURE: ..\..\..\components\psgpu\psgpu\gpu\win\GPUImplWin.cpp: 166: Condition : HRESULT FAILED, 'Could not set proxy blanket.'

This is a little unexpected.  If you can try relaunching Dimension and then closing it and see if you get the same dialog then open the GPU log and see if you see those same lines that would be great, just to confirm it's the same behaviour.  If it's different log information can you e-mail the updated logs to the same e-mail?

6 replies

thesamug
thesamug
Participant
June 23, 2020

The hack is very simple you just need to delete two files

node-gpu-sniffer.node and gpu-sniffer-core.exe

They can be found on your default installation directory:

C:\Program Files\Adobe\Adobe Dimension CC

Make sure that you have administrative acess as you need to DELETE these files.

    R
    Ranger31182416br5r
    Participant
    July 20, 2023

    Resolveu o problema imadiatamente, muito obrigado amigo.

    R
    resourceful_neighbor5D95
    Participant
    February 6, 2020

    you can delete two files, they are in the paste of Adobe Dimension:

    C: \ Arquivos de programas \ Adobe \ Adobe Dimension CC

     Deelete this files: node-gpu-sniffer.node e gpu-sniffer-core.exe

     

     

     

      M
      matthew m68453338
      Participant
      February 21, 2020

      I ran into this error on my Mac. Turns out the issue was using Sidecar and my iPad to extend my laptop's display. Turning off Sidecar fixed the issue.

        C
        cbeasley0
        Participant
        April 30, 2020

        This also fixed it for me. Thanks!

        razwin mahmoodhr2518760
        razwin mahmoodhr2518760
        Participant
        September 16, 2018

        world worst answer

        L
        LuckrowAuthor
        Participant
        May 18, 2018

        Still no answer.....
        check list of what i tried (without any assistance from adobe sadly.) and still same problem occurs (and YES it Locks me out of the app even in the prerelease version:

        - Compatibility/admin mode
        - uninstall/reinstall
        - Live app Build/Prerelease build
        - Disabled the processor graphics manually)
        - Reinstalled GPU drivers
        - Ran in Safe Mode

        So.... pls someone help....

        Ussnorway7605025
        Ussnorway7605025
        Legend
        May 18, 2018

        imo the two issues are not related; the openGL always gets it wrong on Windows systems and makes no difference to the software so something else is blocking the start up ... here is my report for ref

        JeanetteMathews
        Adobe Employee
        JeanetteMathews
        Adobe Employee
        May 21, 2018

        Just as a note, this is incorrect.  We have a hard block on Open GL 3.2 and won't allow you to open the application if you're below that (the dialog he showed states that the application will now close).  It's interesting your system check is saying you're below but still running, actually.  Going to have the engineers double check this area since this is unexpected.

        Ussnorway7605025
        Ussnorway7605025
        Legend
        May 15, 2018

        Luckrow  wrote

        GPU - GTX1080Ti (driver up to date also)

        Windows + updated Driver = "does not meet minimum OpenGL version" error message

        I assume its because we don't use the approved Microsoft driver... I would try the prerelease build which should ignore this error and see if that solves your block

        L
        LuckrowAuthor
        Participant
        May 16, 2018

        I did download and installed the prerelease build and the problem still persisted...

        JeanetteMathews
        Adobe Employee
        JeanetteMathews
        Adobe Employee
        May 14, 2018

        There's a few possibilities. Your machine may have both a discreet and integrated GPU and it's checking the information for the integrated instead of the discreet.  You can try setting your machine to use the discreet GPU before launching:  Optimize performance Dimension CC .

        If that doesn't work please provide some more information.

        • Is this happening when you install the application in Creative Cloud or when you launch the application on your computer?
        • Does it allow you to continue or does it block you from launching the app?  If it's just a warning you can ignore it, it's likely just wrong.
        • If it's happening at application launch, please locate your Dimension log files and attach as a link to a shared file (Dropbox, Google Drive, etc.) or e-mail to tickets@adobedimension.com with a link to this forum as reference.  Please do not copy/paste log information to the forums.  Here is the information for finding logs:

        DimensionGPUProfiler.log

        Dimension.log

        Mac:  ~/Library/Logs/Adobe/

        Win:  ~\username\appdata\local\Adobe\Dimension

        L
        LuckrowAuthor
        Participant
        May 15, 2018

        - I don't have another GPU in my desktop.

        - It happens when i try to launch the app on my computer.

        - It blocks me from launching the app

        - Logs sended to the email provided

        JeanetteMathews
        Adobe Employee
        JeanetteMathewsCorrect answer
        Adobe Employee
        May 21, 2018

        Thank you for sending the files!  It looks like it's actually an internet/connectivity issue in some regard.  Getting some connection errors in the log file that might mean it's having a hard time connecting to check and giving the wrong results for some reason.  I don't think this is actually related to your system requirements at all as the other log does confirm that you have a correct version of OGL.

        gbl       Dbg      386ms>ASSERTION FAILURE: ..\..\..\components\psgpu\psgpu\gpu\win\GPUImplWin.cpp: 153: Condition : HRESULT FAILED, 'pLoc->ConnectServer'

        gbl       Dbg      386ms>ASSERTION FAILURE: ..\..\..\components\psgpu\psgpu\gpu\win\GPUImplWin.cpp: 166: Condition : HRESULT FAILED, 'Could not set proxy blanket.'

        This is a little unexpected.  If you can try relaunching Dimension and then closing it and see if you get the same dialog then open the GPU log and see if you see those same lines that would be great, just to confirm it's the same behaviour.  If it's different log information can you e-mail the updated logs to the same e-mail?

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