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markd78411380
markd78411380
Participating Frequently
December 12, 2017
Answered

Corrupted DN Files (Dn 1.0.1 Version)

  • December 12, 2017
  • 7 replies
  • 2775 views

With the new update i am still getting corrupt file eror when loading back in a saved file that contains obj objects/meshes

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    Hi everyone!  Just an update on the corrupted file issue.  We've been working on this for a while now and thank you to everyone who sent in files for us to investigate.  We're getting close to our next release and have a build available on the Dimension CC Prerelease that should open all previously corrupted files.  If you'd like to join just use the link above and download the 1.1.0-RC build.  Please provide any feedback on the Prerelease site forums as it is an NDA community.

    7 replies

    JeanetteMathews
    Adobe Employee
    JeanetteMathewsCorrect answer
    Adobe Employee
    March 24, 2018

    Hi everyone!  Just an update on the corrupted file issue.  We've been working on this for a while now and thank you to everyone who sent in files for us to investigate.  We're getting close to our next release and have a build available on the Dimension CC Prerelease that should open all previously corrupted files.  If you'd like to join just use the link above and download the 1.1.0-RC build.  Please provide any feedback on the Prerelease site forums as it is an NDA community.

    stevenb5679236
    stevenb5679236
    Participant
    March 25, 2018

    Good news : My previously corrupt file opens!!

    Bad News : Render Preview or trying to render crashes/freezes on the previously corrupt file.

    J
    jan rissss
    Participating Frequently
    February 15, 2018

    OK Jeannette,

    your last reaction (reaction, not even action) was on 11 January. Silence since then. How about Dimension, Adobe, Jeannette, someone please answer! Your clients are stumbling in the dark. Dimension sucks, so far! Will it suck forever?

    Hello?

    Hello?

    (echo)

    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    February 15, 2018

    I do my best to answer across all of the platforms and channels but these forums are the most difficult to keep up with.  I highly recommend joining our Feedback portal to report bugs and request features.

    Adobe Dimension CC Feedback Portal

    This issue in particular is tracked there as well and got an update 3 days ago.

    File May Be Corrupt - Won't Open Saved File – Adobe Dimension CC Feedback Portal

    S
    stevenb57830684
    Participating Frequently
    February 15, 2018

    I too have had 3 or 4 projects now in the last month or two that after saving like normal become corrupt next time I go to open. Super sad as some of them were hours of works lost. I do a lot of duplicating in these so maybe thats related to the above post.

    I have recently sent 1 file to the email above in hopes they can check it out.

    J
    jan rissss
    Participating Frequently
    January 8, 2018

    This app sucks. About every file (with an obj in it) I re-open, gives the response that the file is corrupt. Adobe, what are you doing? Is anyone from Adobe monitoring this at all? When will you start to take your users serious? Sigh.

      markd78411380
      markd78411380Author
      Participating Frequently
      January 8, 2018

      tell me about it,,,, it's not good ...  spend a lot of time doing what this app can do on Cinema 4d. I purchased this to make it easier and have given up using it as I've lost I sooooooo much work.

      R
      rustyct57
      Participant
      January 4, 2018

      I was having this problem too with a project. In my instance, I found the cause to be using the duplicate command on objects I'd imported. Every time I duplicated an object, saved then closed the file, I would get the corrupt file error next time I tried to open.

      My workaround was to re-import the object file for each instance I wanted to place it in my project. It's a bit more work, but the file can save, close and re-open without error.

      I don't know if duplication of objects included with the program will cause the same corruption error as I didn't test that, but it always caused the corruption error when duplicating the 3D object file I imported.

        wojciechd62441643
        wojciechd62441643
        Participant
        March 12, 2018

        Have the same problem.

        markd78411380
        markd78411380Author
        Participating Frequently
        December 12, 2017

        sorry not the case i just created a new project saved it then opened it perfect THEN brought in a OBJ file set it all up , saved it , quit the program then loaded it back in with the error.

        mark

        JeanetteMathews
        Adobe Employee
        JeanetteMathews
        Adobe Employee
        December 12, 2017

        Please send the .obj file and the corrupted .dn save file to tickets@adobedimension.com and we can investigate!

        markd78411380
        markd78411380Author
        Participating Frequently
        December 12, 2017

        I was looking forward to this update as well , i hope this issue can be sorted

        sent

        JeanetteMathews
        Adobe Employee
        JeanetteMathews
        Adobe Employee
        December 12, 2017

        The update will only prevent files from becoming corrupted.  Unfortunately the ones that were corrupt will not be able to be opened.

        N
        natek85275347
        Participant
        January 11, 2018

        This update DOES NOT prevent files from becoming corrupted.  Many lost hours into 2 projects created in the newest version, only to have the new files become mysteriously corrupted. Adobe engineering team says they are not able to open newest version files either.  It appears that for right now, the only way to avoid corrupted DN files is to avoid using Adobe Dimension altogether. 

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