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Dimension black screen after start

New Here ,
Jan 18, 2022 Jan 18, 2022

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Hello everyone, I have a new laptop (Win 10). I installed Dimension and the application launches. However, I see a black screen. The system requirements for the application are more than met. Has anyone an idea of the reasons why?

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LEGEND ,
Jan 19, 2022 Jan 19, 2022

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looks like the app failed to load which normally means a Gpu issue... does this new laptop have two Gpu by any chance?

 

rightclick the exe for Dimension and select run as admin... if that doesn't work then close it and right click the exe again but this time select run with X gpu

 

press windows key + r and type dxdiag [enter]

that gives you the option to save a report of your system as a text file that saves time

dxdiag.jpg

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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I have an issue with GPU rendering, it always marks error. I updated today my drivers and it worked fine only once. i have two graphic cards on my laptop and have my settings on the NVIDIA card. Can you help me? I'm having headaches trying to export fast

 

juanferdiaz_0-1643675911549.png

juanferdiaz_1-1643675944038.png

 

 

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