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Dimension CC keeps crashing

Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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Before updating today to Dimension 3.1.1 the program worked fine. Now whenever I launch the program I get this message:

 

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trail, or purchase Dimension. Learn more about the requirements.

Dimension will now close.

 

And yes, it closes! everytime just about.

I have confirmed that I am logged in to CC. I have rebooted the computer to refresh. I have uninstalled and reinstalled the software.

Still getting the same message.

Help!

RW

TOPICS
Bug , Crash or freeze , Download and install , Mac , Problem or error

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correct answers 1 Correct answer

Community Beginner , Feb 20, 2020 Feb 20, 2020

Contacted tech support and discovered the issue. Had to run through some steps to clear my password keychain on my Mac! 

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Community Expert ,
Feb 12, 2020 Feb 12, 2020

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Can you work with other CC applications?

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Community Beginner ,
Feb 20, 2020 Feb 20, 2020

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I could use the other CC apps, so that was misleading when I was troubleshooting ... and it ended up being a PW issue.

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New Here ,
Feb 19, 2020 Feb 19, 2020

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Same! 

 

It happens even after downgrading to an older version 

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LEGEND ,
Feb 19, 2020 Feb 19, 2020

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are you on a school system?

if so upgrading will fail and you need to install a fresh Dimension i.e, uninstall it (wipe the old files) and restart Windows then install it

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Community Beginner ,
Feb 20, 2020 Feb 20, 2020

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Contacted tech support and discovered the issue. Had to run through some steps to clear my password keychain on my Mac! 

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LEGEND ,
Feb 20, 2020 Feb 20, 2020

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cool, thanks for letting us know mate

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Could you elaborate what this means?

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LEGEND ,
Oct 06, 2021 Oct 06, 2021

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it means he changed accounts at some point which is a major problem for Mac users because the key gets saved by default so you end up trying to open Dimension with your enterprise instead of your personal account for example... the silly way Adobe set up their servers to not talk to each other isn't helping matters

 

you can Google how to wipe account settings in Mac but only do this if you think your senario is similar and make a back up first!

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New Here ,
Jun 11, 2020 Jun 11, 2020

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Adobe Support are being quite lackluster about this issue.
I'm having the same with version 3.2.0, I've upgraded and downgraded and uninstalled cleanly each time and I still cannot resolve the issue.

 

I use Dimension as part of my workflow so It's putting quite a delay in.

 

Do you remembe the steps Adobe support had you take to resolve this?

 

Thanks

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New Here ,
Feb 11, 2021 Feb 11, 2021

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My Dimensions keeps crashing and makes my laptop freeze. I have a Macbook Pro 2019 and the storage isn't very full, anyone know why this happens or how I can fix it?

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Doesn't sound related to this thread. Could you open a separate post please?

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New Here ,
Oct 06, 2021 Oct 06, 2021

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LATEST

I had purchsed Crative Cloud to use Dimension and faced the same problem.

Customer Support was unable to find a fix, but I solved it myself finally.

As other people have mentioned, it is to do with your acocunt being active on other systems.

These might not even show up in active sessions in your account id when you sign in through the browser.

 

My solution was:

  1. Install any other Creative Cloud App, such as Photoshop
  2. Open Photoshop. It will give a prompt to deactivate older systems on which you are logged in (maximum 2 systems can be logged in at a time.)
    I saw systems that were logged in more than a year ago that I must not have signed out of.
  3. Deactivate all older systems, Photoshop will then open.
  4. Close Photoshop
  5. Open Dimension, and now the popup should not appear.

 

Basically, Dimension does not have the same checking capability in the software like the other apps do, so you have to install, open, reset and close any other app to do this.

Hope this helps.

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