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dand59655634
Participant
June 24, 2021
Answered

Dimension is no longer Available

  • June 24, 2021
  • 7 replies
  • 25563 views

Substance has been announced and according to the post this would not affect Dimension, however I could not update my Dimension (I used it 1 day ago and it was fine) and had to uninstall to re-install the app...and it has totally disappeared from Creative Cloud which states it is no longer available.

Has Dimension been discontinued out of nowhere for Substance (which isn't included in CC plans) or is there something wrong with the app?

    This topic has been closed for replies.
    Correct answer JMathews

    Dimension is still available for Creative Cloud All Apps plans.  Stager and Dimension are not supported on Apple Silicon M1 devices and will not show up if you are on that type of device.  If you're NOT on M1 device and still don't see it in Creative Cloud dekstop please

     

    • Click on your profile picture in CCD
    • Select "Preferences"
    • Go to the "Apps" tab
    • Enable "Show older apps" option

     

    If you're on an enterprise account "show older apps" may be disabled by your enterprise admin.

    7 replies

    bri-idea
    bri-idea
    Participant
    December 3, 2021

    Real scummy move by Adobe.  They kill all 3d features of Photoshop, only a matter of time before they kill dimension since it's listed as Discontinued.  Now they want more money for a new subscription we will all learn and they will kill that too.  

      S
      steveh89717860
      Known Participant
      December 3, 2021

      Well you know they want people to buy Stager...

      jan christophp25794753
      jan christophp25794753
      Participant
      September 28, 2021

      Workaround for Education Users: just log out, than login with a new account (e.g. via google), install dimensions, than login again with education account 😉

      J
      Jeff-ellis-comics
      Participant
      August 6, 2021

      I teach package design and Dimensions was a life saver during Covid. I can't ask students to spend more money on software than they already spend on creative cloud.

       

      It's a shame you aren't keeping Dimensions around, as it would probably get you more Substance subscribers AFTER they graduate and have extra income.

       

      Looks like we will be pivoting back to free PSD mockups now. 

        W
        whistlerpro21
        Participating Frequently
        August 6, 2021

        As far as I know it's not been officially confirmed they are discontinuing Dimension? I hope not because a basic 3d package is a great fit with Creative Cloud/Photoshop, and a good introduction / tease for Substance 3D, which otherwise you might not even know about.

          JMathews
          Community Manager
          JMathewsCommunity Manager
          Community Manager
          August 6, 2021

          Dimension is NOT end of lifed!  It is still available as part of Creative Cloud All Apps and is a supported apps.

          Adobe Principal Product Manager, 3D & Immersive
            W
            whistlerpro21
            Participating Frequently
            July 12, 2021

            Thanks, yes selecting 'Show older apps' works - although I am not using an M1 Mac, I'm on a 2015 Intel iMac.

            JMathews
            Community Manager
            JMathewsCommunity ManagerCorrect answer
            Community Manager
            June 29, 2021

            Dimension is still available for Creative Cloud All Apps plans.  Stager and Dimension are not supported on Apple Silicon M1 devices and will not show up if you are on that type of device.  If you're NOT on M1 device and still don't see it in Creative Cloud dekstop please

             

            • Click on your profile picture in CCD
            • Select "Preferences"
            • Go to the "Apps" tab
            • Enable "Show older apps" option

             

            If you're on an enterprise account "show older apps" may be disabled by your enterprise admin.

            Adobe Principal Product Manager, 3D & Immersive
              olh21
              olh21
              Inspiring
              August 21, 2021

               

              You definitly have to make it right ...

              It's says "

              it's right dimension does not exist anymore and is no more part of creative cloud

              this software has been replaced by substance but substance is not in the creative suite you have to take another subscription"

               

              I am teaching dimension in a school and we have several student canceled our course after reciving this king of message. We are litterally loosing money in this hard time because of your bad communication. Please make it right in the creative suite page. 

               

              Is it gone or not ??  if it is not gone it shouldn't be in the "old app" because it's still part of the plan 

              If it's gone or will be gone in a near future please make it clear. We have to know where we are going

               

              Thanks

                Ussnorway7605025
                Ussnorway7605025
                Legend
                August 22, 2021

                Dimension is gone but it is not end of life [yet]... I agree the message is clear as mud but imo you will need to move on to Substance, Blender, Iclone or whatever else if teaching paying students

                  Ussnorway7605025
                  Ussnorway7605025
                  Legend
                  June 24, 2021

                  yes its a mistake guys... Adobe Dimension bubble doesn't talk to Adobe CC bubble so it got marked as end of life too soon

                   

                  try again on Monday when the server resets

                    S
                    steveh89717860
                    Known Participant
                    June 25, 2021

                    Yes perhaps it should have been merged into on product 😉

                      D
                      dand59655634Author
                      Participant
                      June 24, 2021

                       

                      S
                      steveh89717860
                      Known Participant
                      June 24, 2021

                      Oh yes don't get me started, I had to contact support so that they could send me the dmg file to resinstall it on OSX.

                      According to support it is still "available" and will get updates in the future.

                      Not totally convinced by the last part.

                      I honestly thing they should just have given us Stager as it is basicly Dimension enhanced.

                        D
                        dand59655634Author
                        Participant
                        June 25, 2021

                        I gave Stager a shot with the free trial, it is exactly Dimension but with the features people have requested over time, bit of a shame that it's going to be an additional cost for something that would be previously included in "All App" plans...

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