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alext41804601
New Participant
November 1, 2017
Question

Dimension Screen Issues - UI is Blurry

  • November 1, 2017
  • 8 replies
  • 9590 views

Just installed Dimension on my Win10 64-bit (i5-3570, 16GB RAM Nvidia 750Ti)

The user interface is extremely blurry (Like low res video) When I hover my mouse, some area get sharper, but no consistently. I attached screenshot

Any help would be appreciated to get this straightened out. Only happens in Dimension CC, all other apps are fine

Thanks

Alex Trevigne

This topic has been closed for replies.

8 replies

D
DauntlexGFX
New Participant
May 1, 2022

I have a similar issue but mines not blurry, rather just a ton of white outlines.. makes it impossible to use the application.

Ussnorway7605025
Ussnorway7605025
Braniac
May 1, 2022

you don't have the same, your problem is sharpening... if you want to tack 'me too' posts on the forum at least add it to some that have the same problem

 

https://community.adobe.com/t5/dimension-discussions/why-do-these-bugs-occur-please-give-me-a-solution/m-p/12604603#M6630

E
engrbasitali
New Participant
April 21, 2019

Facing same issue on HP 650G3 Ci7 7600u

A
Andrew Crist
New Participant
February 10, 2018

I had the same problem, Nvidia GTX 1050. Ive just turned off all the antialiasing for just Dimension in the Nvidia Control Panel. Seems to have sorted it.

    sumedhj31696318
    sumedhj31696318
    New Participant
    February 21, 2018

    solved it for me. Thanks

    E
    EdBa
    New Participant
    January 8, 2018

    I'm having the exact same issue

    Overall the interface is blurry, some things will sharpen up if selected.

    I have the integrated Graphics disabled in the BIOS.

    OS Name Microsoft Windows 10 Enterprise

    Version 10.0.15063 Build 15063

    OS Manufacturer Microsoft Corporation

    System Manufacturer Dell Inc.

    System Model Precision 7510

    Processor Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)

    Hardware Abstraction Layer Version = "10.0.15063.502"

    Installed Physical Memory (RAM) 24.0 GB

    Total Physical Memory 23.8 GB

    Available Physical Memory 17.9 GB

    Total Virtual Memory 24.8 GB

    Available Virtual Memory 19.0 GB

    Page File Space 1.00 GB

    Adapter Type Quadro M1000M, NVIDIA compatible

    Driver Version 23.21.13.8816

    Adapter RAM (2,147,483,648) bytes

    Color Table Entries 4294967296

    Resolution 1920 x 1080 x 60 hertz

    Bits/Pixel 32

    Ussnorway7605025
    Ussnorway7605025
    Braniac
    January 8, 2018

    Edwin-Bar  wrote

    OS Name Microsoft Windows 10 Enterprise

    Version 10.0.15063 Build 15063

    you don't have the min system to run Dimension

    Dimension CC system requirements

    R
    rexdgn
    New Participant
    November 28, 2017

    Same issue but just more intense at some points the screen kinda blends the colours together.

    I am using win10 x64 bit, 8 gm ram, AMD R7 8gb ram dedicated I have checked everything possible in compatibility settings also and no fix.

    R
    rexdgn
    New Participant
    December 11, 2017

    Any answer for this?  I'm running dimension on a laptop  1.9 GHz Quad-core 8 gm ram AMD  r7  2 Gb vram dedicated graphics card

    S
    smart_character0D44
    Participating Frequently
    December 30, 2017

    I got the same problem here but I'm working on Nvidia GeForce GT 540M

    jesperl58838115
    jesperl58838115
    New Participant
    November 22, 2017

    I have the same issue, but i have 32gb ram and a nvidia gtx 970 windows 10 64bit.

    Ussnorway7605025
    Ussnorway7605025
    Braniac
    November 15, 2017

    alext41804601  wrote

    Nvidia 750Ti

    the g-card is very old and never got any windows 10 drivers... lastest I know of is Drivers | GeForce

    so you are prob running on integrated graphics

    O
    otwizzle
    New Participant
    November 16, 2017

    Actually running Win drivers from Nvidia for this video card. problem was solved by adding more RAM. from 16 to 24 problem solved

    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    November 17, 2017

    Whaaat.  That's bizzare.  Thank you for the clue though, we'll check it out.

    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    November 2, 2017

    Hello!  Thanks for reporting.  Can you let me know a few things:

    - What resolution monitor are you using?

    - In the Windows display settings for UI Zoom do you have any options turned on there?

    A
    alext41804601Author
    New Participant
    November 2, 2017

    Im using dual monitors 1920 x 1080 (native resolution)

    No UI scaling at all (100%). Attached a few more screen shots. When app first opens. Everything is good. Once you select "NEW" or "OPEN" project and the 2nd screen opens, thats when the problem starts

    Alex

    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    November 3, 2017

    Iiiiinteresting.  I have to say this has our team a bit boggled, hehe.  We have about half our users on Win 10 and first time I'm hearing of the issue.  Can you try locating the app and right-clicking on the icon and select "Properties". 

    In the properties panel, try then going to the Compatibility tab and turning the "Disable display scaling on high DPI settings" on.  Here's an example of what it looks like:

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