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Dimension ver 3.4.8 dont work

Community Beginner ,
Apr 02, 2023 Apr 02, 2023

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Hello, Dimension is not working. I click to create a new document and there is a constant download, then it stops working. System Settings Windows 10 latest update, 12th Gen Intel(R) Core(TM) i5-12450H processor, 32Ghz RAM, RTX 3050ti graphics card

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Bug , Crash or freeze , Problem or error , Windows

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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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The problem is not in downloading and installing, but in the operation of the program itself. The home screen opens, but as soon as I click create a new document or open a file, it immediately freezes and loads endlessly

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Sure . but it can be also not correct installation issue. Some users report that it help to correct some issues. Thx.

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Hi @Denys Myts!

Are you still experiencing this issue in Dimension 3.4.9?

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Community Beginner ,
Apr 10, 2023 Apr 10, 2023

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Hello, after the last update everything is working so far. But sometimes the same problem still happens. I noticed that when the system is rebooted, the program works again.

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