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S
swalker_
Participant
September 20, 2022
質問

error correction adobe dimension

  • September 20, 2022
  • 返信数 3.
  • 254 ビュー

Hello together

 

We have a file with 16 GB that unfortunately cannot be opened after adding an object. Can someone please help us with this? It is an important customer project that we have been working on for 2 weeks.

Attached is the error message.

 

Thank you very much for your help.

 

Kind regards
Sebastian

このトピックへの返信は締め切られました。

返信数 3

Ussnorway7605025
Ussnorway7605025
Legend
September 23, 2022

wait a min, your Dn is 16G and your laptop only has 16G ram?

that should not be possible, did this file come from another computer with 64G ram perhaps... anyway the fix is to use a more powerful computer

 

a Windows 10 Ryzen with 64Gram is my current rendor system

Ussnorway7605025
Ussnorway7605025
Legend
September 22, 2022

Hi Sebastian, the file needs more Ram to open so a system with more avalable Ram is realy your only hope at this point... you may want to look into hire an online server for the task or just make a smaller/ less complex copy of the file for your client

    S
    swalker_作成者
    Participant
    September 23, 2022

    I am working with a Macbook Pro with 16GB Ram, the file will not open after adding an object. Do you have a plan?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 20, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Dimension forum so that proper help can be offered.

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