Participant

Question

"Check Creative Cloud Status" only with Adobe Dimension

Forum|Forum|4 years ago
April 21, 2021
4 replies
5178 views

Running the latest version (3.4.1) as of today on Mac. I have the all apps subscription and all other apps I've tried work fine. It's only Dimension. When I open it works fine for about 15 seconds, then I get the message

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trial, or purchase Dimension. Learn more about the requirements. Dimension will now close.

Once I press OK, it closes.

Problem or error

A

austino11044282

Participant

This is what fixed mine.

I went to https://account.adobe.com/activated-devices and logged into there. I then deactivated one of my old devices that was dated the furthest. Once I did that I re openeed creative cloud and launched Demensions again. It has not shown up for me since.

I hope this helps some of you!

T

TOTALY AWESOME

Participant

Thank you! I checked logged in devices and reset all of them but couldn't find the "activated devices". Not sure why that's different.

Ko.Maruyama

Community Expert

Have you tried updating the desktop creativecloud app on the machine that you're having a problem with?

Apps will "phone home" to make sure that you have a subscription, but not every day. So it's possible that the Desktop CreativeCloud app updated recently, but your "frequently used" apps don't care.

When you opened an app that hasn't checked in at Adobe for subscription, it didn't figure out how to do it through the old CC Desktop App.

Update CC, log in again. Usually that works for me when this kinda stuff happens to me.

Hope it works.

StefanDan

Participant

Hi I have the same issue ! Signing out and back in does not solve the issue.

Ares Hovhannesyan

Community Expert

Go Into your Adobe ID , check you loged and active sessions and refresh it. That can help

I

Ila22422112uslk

Participant

NO!! IT DOES NOT WORK!! I've been dealing with this for DAYS...not hours... Adobe is useless when it comes to support!! So frustrating... logged out, then in... signed out of all the other acconts... ONLY Dimension does this... I'm paying Adobe for something I cannot use?! This is like... stealing! lol...no really...it is. If they don't fix it... they are taking my money - and not letting me use the software that I am PAYING for... honestly... this is so bad... just so totally irresponsible on their part to NOT fix this problem.

I have the same issue and nothing work I already open photoshop and get out form other device. I'm agree with this post, I'm paing for what?

Ares Hovhannesyan

Community Expert

Did you try to sign out from your Adobe acount and sign in again via CC App Manager?

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