Can't place object in Dimension, stuck on loading screen

[Generous_Cosmos5C08]

Dimension opens up just fine. Whenever I either create a new document or attempt to take a tour, I'm unable to drag in an object from the sidebar into the scene without getting stuck on a never-ending "Loading..." dialog box. The object never appears, and the only way to restart Dimension is to force close it from the Task Manager. This happens with any type of object that I attempt to drag in. This is my first time using Adobe Dimension, and I'm running the latest version on Windows 10. I've included a screenshot of the screen I get stuck on. My laptop has 8 GB of RAM and an AMD Ryzen 5 processor. I don't think my computer is too slow; after all, it's brand new and runs everything faster than my old computer, but I could be wrong. What causes this?

[TylerG 3D]

Looks like the canvas loading is stopping at default IBL generation, we're exploring

[JLC69]

thank you for looking into this. It would mean the world to me if you could come up with the solution. Thanks

[eminoui]

My GL view is also not initializing-- It would run fine in the past and then recently it just doesn't load anything, and then I have to force quit from Task Manager. Can you post what the solution was for this issue? Or should I send in my information? I don't seem to have a storage problem.

[eminoui]

Okay nevermind! I just switched the graphics card it ran with. Don't know why it switched in the first place, but thank you all anyways!

[JLC69]

Good morning guys. Have you found out a solution? I have installed the new Dimension update but the issue is still there. Many thanks

[Ussnorway]

No fix has been reported yet

[JLC69]

This is my log file:

gbl       Info     490ms> Pepper PID: 10424
gbl       Info     490ms> Build Info: git_commit_hash: 0f6e5499e799b587980bc7fffec23aa1b46a8f6f
gbl       Info     490ms> Build Info: compilation_timestamp: 2019-08-08 00:19:27.303000
gbl       Info     490ms> System Info: CPU Brand: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
gbl       Info     491ms> System Info: CPU Speed: 2904 MHz
gbl       Info     491ms> System Info: CPU Physical Core Count: 2
gbl       Info     491ms> System Info: CPU Logical Core Count: 4
gbl       Info     491ms> System Info: CPU SSE4.2/AVX/AVX2 Capability: 1/1/1
gbl       Info     491ms> System Info: RAM: 15 GB, (16,292 MB, 17,083,633,664 bytes)
gbl       Info     491ms> System Info: OS: Windows  0.0.0
gbl       Info     494ms> [embree] creating scene: old_hash=AAAAAAAAAAA=

pie_api   Info    1508ms> Setting PIE Plugins Path to C:\Program Files\Adobe\Adobe Dimension CC\Plug-ins
pie_api   Info    1508ms> Setting PIE CSF File to C:\Program Files\Adobe\Adobe Dimension CC\Resources\common\color_profiles\dimension_default_color_profiles.csf
pie_api   Info    1508ms> Initializing PIE, Searching for Plugins at C:\Program Files\Adobe\Adobe Dimension CC\Plug-ins
gbl       Info    2005ms> PIE Initialized with serial_executor thread of ID:11280
gbl       Info    2005ms> PIE Serial Executor is running in a SEPARATE thread
pie_api   Info    2006ms> Initializing the Default Color Spaces from a CSF File...
pie_api   Info    2028ms> Initialized Default Color Spaces from file `C:/Program Files\Adobe\Adobe Dimension CC\Resources\common\color_profiles\dimension_default_color_profiles.csf`
pie_api   Info    2029ms> PIE Initialized
pie_api   Info    2081ms> STUB: Setting PIE Temp Path to C:\Users\bubun\AppData\Local\Temp (doesn't actually set anything right now)
gbl       Info    2092ms> EUTaskManager:Hooking up element's TaskManager
gbl       Info    2152ms> ****** POEKHALI: Creating a Surface GL Context!
gpu-brdg  Info    2152ms> GlSurfaceWin::InitWindow
gpu-brdg  Info    2155ms> GetDC(baseOpenGlContextWindow_)
gpu-brdg  Info    2155ms> SetupPixelFormat(baseDeviceContext_)
gpu-brdg  Info    2162ms> wglCreateContext(baseDeviceContext_)
gpu-brdg  Info    2176ms> wglMakeCurrent(baseDeviceContext_, baseRenderingContext_);
gpu-brdg  Info    2177ms> GLAD Loading GL Extensions
gpu-brdg  Info    2178ms> GLAD Loading WGL Extensions
gpu-brdg  Info    2178ms> Printing GL Version
gpu-brdg  Info    2178ms> GL_VERSION 4.4.0 - Build 21.20.16.4565
gpu-brdg  Info    2178ms> GL_RENDERER Intel(R) HD Graphics 620
gpu-brdg  Info    2178ms>  openGlContextWindow_ = GlSurfaceWin::InitWindow()
gpu-brdg  Info    2179ms>   GetDC(openGlContextWindow_)
gpu-brdg  Info    2180ms>    SetupPixelFormat(deviceContext_)
gpu-brdg  Info    2182ms>  Calling wglCreateContextAttribsARB
gpu-brdg  Info    2189ms> GlContextWin::GlContextWin Done!
gbl       Info    2189ms> ****** Creating a Surface GL Context done.
gbl       Info    2189ms> INIT_AERO::init_context
gbl       Info    2203ms> GPUResourceManager::initialize(): Valid GPU context detected, initializing GPU resource caches...
gbl       Info    2204ms> GPUResourceManager::initialize(): Valid  GPU context detected, GPU resource caches initialized.
gpu-brdg  Info    2204ms> GlSurfaceWin::Init()
gpu-brdg  Info    2207ms> InitWindow()
gpu-brdg  Info    2208ms> D3D11CreateDevice()
gpu-brdg  Info    2208ms> D3D11CreateDevice Manually Forced to Not Happen()
gpu-brdg  Info    2208ms> wglDXOpenDeviceNV call failed with DX11. Fallback to DX9 instead.
gpu-brdg  Info    2208ms> Direct3DCreate9Ex()
gpu-brdg  Info    2212ms> DX9_->CreateDeviceEx()
gpu-brdg  Info    2242ms> wglDXOpenDeviceNV(deviceDX9_)
gpu-brdg  Info    2243ms> Checking Surface Components...
gpu-brdg  Info    2243ms> windowDirectX_ is initialized
gpu-brdg  Info    2244ms> deviceDX9_ is initialized
gpu-brdg  Info    2244ms> deviceDX11_ is NOT initialized
gpu-brdg  Info    2244ms> interopHandle_ is initialized
gpu-brdg  Info    2244ms> GlSurfaceWin_IsInitialized is initialized
gbl       Info    2244ms> EUSurface::init_context: OK
gbl       Info    2244ms> EUSurface initialized with result 1
gpu-brdg  Info    2244ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073744706)
gpu-brdg  Info    2244ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2245ms> BindRenderBuffer()
gpu-brdg  Info    2245ms> DX9: CreateTexture
gpu-brdg  Info    2246ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2246ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2246ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2246ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2246ms> LockDxTexture()...
gpu-brdg  Info    2251ms> Creating FrameBuffer()...
gpu-brdg  Info    2252ms> UnlockDxTexture()...
gpu-brdg  Info    2252ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2252ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2253ms> >>
gpu-brdg  Info    2253ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073744834)
gpu-brdg  Info    2253ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2253ms> BindRenderBuffer()
gpu-brdg  Info    2253ms> DX9: CreateTexture
gpu-brdg  Info    2253ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2253ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2253ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2253ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2254ms> LockDxTexture()...
gpu-brdg  Info    2254ms> Creating FrameBuffer()...
gpu-brdg  Info    2255ms> UnlockDxTexture()...
gpu-brdg  Info    2255ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2255ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2255ms> >>
gpu-brdg  Info    2255ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073744962)
gpu-brdg  Info    2255ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2255ms> BindRenderBuffer()
gpu-brdg  Info    2255ms> DX9: CreateTexture
gpu-brdg  Info    2256ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2256ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2256ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2256ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2256ms> LockDxTexture()...
gpu-brdg  Info    2257ms> Creating FrameBuffer()...
gpu-brdg  Info    2257ms> UnlockDxTexture()...
gpu-brdg  Info    2257ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2257ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2257ms> >>
gbl       Info    2309ms> Locale from frontend reported: 'en-US'
pie_api   Info    2357ms> Known ICC Profiles JSON file: C:\Users\bubun\AppData\Roaming\Dimension CC\known_icc_profiles.json
gpu-brdg  Info    2385ms> GlSurfaceWin::Init()
gpu-brdg  Info    2385ms> InitWindow()
gpu-brdg  Info    2386ms> D3D11CreateDevice()
gpu-brdg  Info    2386ms> D3D11CreateDevice Manually Forced to Not Happen()
gpu-brdg  Info    2386ms> wglDXOpenDeviceNV call failed with DX11. Fallback to DX9 instead.
gpu-brdg  Info    2386ms> Direct3DCreate9Ex()
gpu-brdg  Info    2388ms> DX9_->CreateDeviceEx()
gpu-brdg  Info    2398ms> wglDXOpenDeviceNV(deviceDX9_)
gpu-brdg  Info    2398ms> Checking Surface Components...
gpu-brdg  Info    2398ms> windowDirectX_ is initialized
gpu-brdg  Info    2398ms> deviceDX9_ is initialized
gpu-brdg  Info    2398ms> deviceDX11_ is NOT initialized
gpu-brdg  Info    2399ms> interopHandle_ is initialized
gpu-brdg  Info    2399ms> GlSurfaceWin_IsInitialized is initialized
gbl       Info    2399ms> EUSurface::init_context: OK
gbl       Info    2399ms> EUSurface initialized with result 1
gpu-brdg  Info    2399ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073745602)
gpu-brdg  Info    2399ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2399ms> BindRenderBuffer()
gpu-brdg  Info    2399ms> DX9: CreateTexture
gpu-brdg  Info    2400ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2401ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2401ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2401ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2401ms> LockDxTexture()...
gpu-brdg  Info    2402ms> Creating FrameBuffer()...
gpu-brdg  Info    2402ms> UnlockDxTexture()...
gpu-brdg  Info    2403ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2403ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2403ms> >>
gpu-brdg  Info    2403ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073745730)
gpu-brdg  Info    2403ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2403ms> BindRenderBuffer()
gpu-brdg  Info    2403ms> DX9: CreateTexture
gpu-brdg  Info    2403ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2404ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2404ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2404ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2404ms> LockDxTexture()...
gpu-brdg  Info    2405ms> Creating FrameBuffer()...
gpu-brdg  Info    2405ms> UnlockDxTexture()...
gpu-brdg  Info    2405ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2405ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2405ms> >>
gpu-brdg  Info    2405ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073745858)
gpu-brdg  Info    2406ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2406ms> BindRenderBuffer()
gpu-brdg  Info    2406ms> DX9: CreateTexture
gpu-brdg  Info    2406ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2406ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2406ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2406ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2406ms> LockDxTexture()...
gpu-brdg  Info    2407ms> Creating FrameBuffer()...
gpu-brdg  Info    2407ms> UnlockDxTexture()...
gpu-brdg  Info    2407ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2407ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2408ms> >>
gpu-brdg  Info    2437ms> GlSurfaceWin::Init()
gpu-brdg  Info    2437ms> InitWindow()
gpu-brdg  Info    2438ms> D3D11CreateDevice()
gpu-brdg  Info    2438ms> D3D11CreateDevice Manually Forced to Not Happen()
gpu-brdg  Info    2439ms> wglDXOpenDeviceNV call failed with DX11. Fallback to DX9 instead.
gpu-brdg  Info    2439ms> Direct3DCreate9Ex()
gpu-brdg  Info    2440ms> DX9_->CreateDeviceEx()
gpu-brdg  Info    2451ms> wglDXOpenDeviceNV(deviceDX9_)
gpu-brdg  Info    2451ms> Checking Surface Components...
gpu-brdg  Info    2452ms> windowDirectX_ is initialized
gpu-brdg  Info    2452ms> deviceDX9_ is initialized
gpu-brdg  Info    2452ms> deviceDX11_ is NOT initialized
gpu-brdg  Info    2452ms> interopHandle_ is initialized
gpu-brdg  Info    2452ms> GlSurfaceWin_IsInitialized is initialized
gbl       Info    2452ms> EUSurface::init_context: OK
gbl       Info    2452ms> EUSurface initialized with result 1
gpu-brdg  Info    2452ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073745986)
gpu-brdg  Info    2452ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2452ms> BindRenderBuffer()
gpu-brdg  Info    2453ms> DX9: CreateTexture
gpu-brdg  Info    2453ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2453ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2453ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2453ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2453ms> LockDxTexture()...
gpu-brdg  Info    2454ms> Creating FrameBuffer()...
gpu-brdg  Info    2454ms> UnlockDxTexture()...
gpu-brdg  Info    2455ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2455ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2455ms> >>
gpu-brdg  Info    2455ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073746114)
gpu-brdg  Info    2455ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2455ms> BindRenderBuffer()
gpu-brdg  Info    2455ms> DX9: CreateTexture
gpu-brdg  Info    2456ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2456ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2456ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2456ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2456ms> LockDxTexture()...
gpu-brdg  Info    2457ms> Creating FrameBuffer()...
gpu-brdg  Info    2457ms> UnlockDxTexture()...
gpu-brdg  Info    2457ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2457ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2457ms> >>
gpu-brdg  Info    2457ms> >>>>>>>>> GlSurfaceWin::CreateBacking(1073746242)
gpu-brdg  Info    2458ms> DxGlBacking::InitDxTexture()
gpu-brdg  Info    2458ms> BindRenderBuffer()
gpu-brdg  Info    2458ms> DX9: CreateTexture
gpu-brdg  Info    2458ms> DX9: GetSurfaceLevel
gpu-brdg  Info    2458ms> DX9: wglDXSetResourceShareHandleNV
gpu-brdg  Info    2458ms> DX9: wglDXRegisterObjectNV
gpu-brdg  Info    2458ms> DX9: CreateDepthBuffer
gpu-brdg  Info    2458ms> LockDxTexture()...
gpu-brdg  Info    2459ms> Creating FrameBuffer()...
gpu-brdg  Info    2459ms> UnlockDxTexture()...
gpu-brdg  Info    2459ms> DxGlBacking::InitDxTexture() Done OK!
gpu-brdg  Info    2460ms> >>>>>>>>> GlSurfaceWin::CreateBacking() OK!
gpu-brdg  Info    2460ms> >>
gbl       Info    2896ms> EUApplication::create_document Untitled
gbl       Info    2896ms> EUDocument::createDocument
gbl       Info    3183ms> EUApplication::createDocument ok
gbl       Warn    4466ms> Found a bad IBL in this document.  Replacing it with a default IBL setup.
lantern   Info    4471ms> Lantern CPU Check: CPU is AVX-capable.
lantern   Info    4471ms> Lantern CPU Check: CPU is AVX2-capable.
lantern   Info    4472ms> Lantern CPU Check: CPU is FP16-capable.
gbl       Info    4880ms> set viewable node
gbl       Info    4880ms> nid: UdG4yFRTvF8=
gbl       Info    4884ms> set viewable node
gbl       Info    4884ms> nid: JrIy8qKIaCI=
gbl       Info    4885ms> set viewable node
gbl       Info    4885ms> nid: 7aFfOUIDHrk=
pie_api   Info    5084ms> Saving tmp_image_pie_0dd4_f2db_87ca.png: .PNG, 460 x 230, 8 bpc, RGBA, Color Profile: sRGB IEC61966-2.1
gbl       Perf    5115ms> method "CommonImageValue::encode" took 69.999500 msec
CamHist   Info    5127ms> push "Camera position set at document creation"
CamHist   Info    5127ms> pushing history of "C6uNov7D1zg=local_transform" path=/scenes/scene/render_camera_n3d/local_transform"
CamHist   Info    5127ms> pushing history of "Sm0Vai/WE9U=focal_length" path=/cameras/render_camera/focal_length"
CamHist   Info    5127ms> pushing history of "Sm0Vai/WE9U=horizontal_field_of_view" path=/cameras/render_camera/horizontal_field_of_view"
CamHist   Info    5127ms> pushing history of "Sm0Vai/WE9U=depth_of_field_focus_point" path=/cameras/render_camera/depth_of_field_focus_point"
CamHist   Info    5127ms> pushing history of "Sm0Vai/WE9U=depth_of_field_enabled" path=/cameras/render_camera/depth_of_field_enabled"
CamHist   Info    5127ms> pushing history of "Sm0Vai/WE9U=aperture" path=/cameras/render_camera/aperture"
CamHist   Info    5128ms> History now points to 0 "Camera position set at document creation"
History   Info    5128ms> push "history.newDocument"
History   Info    5128ms> pushing history of "ZPrdqPU8dc8=" path=/"
gbl       Perf    5130ms> method "HistoryPush" took 2.070200 msec
History   Info    5130ms> History now points to 0 "history.newDocument"
licensing Info    5421ms> cp received notification for profile ready: 2
gbl       Info    5589ms> Loading OpenGL Extensions...
gbl       Info    5590ms> DONE Loading OpenGL Extensions
erc       Info    5590ms> ERC Logging Initialized.
erc       Info    5591ms> Max GPU Texture Size detected in Rendercore: 16384
erc       Info    5591ms> Creating New Render Target...
erc       Info    5591ms> Creating New Render Target Color Texture 14 x 11 x RGBA8
erc       Info    5591ms> Attaching New Render Target Color Texture...
erc       Info    5592ms> Creating New Render Target Depth Renderbuffer 14 x 11
erc       Info    5592ms> ALL GOOD: Render Target Update Complete
gbl       Info    5601ms> TextureManager: Creating Texture. Total Texture Count: 0
gbl       Info    5601ms> Loading IBL Image: 1024x512: BGRA channels, 32bpp
gbl       Info    5601ms> TextureManager: Creating Texture. Total Texture Count: 1
gbl       Info    5618ms> IBL Image Loaded
ibl-prep  Info    5630ms> ******** IBL Integrator BEGIN
ibl-prep  Info    5630ms> Preparing IBL Integrator Render Targets
ibl-prep  Info    5630ms> (Desired Dimensions): 1024x1024 32-bit float
ibl-prep  Info    5630ms> (Actual Dimensions): 1024x1024 32-bit float
erc       Info    5630ms> Creating New Render Target...
erc       Info    5630ms> Creating New Render Target Color Texture 1024 x 1024 x RGBA32F
erc       Info    5631ms> Attaching New Render Target Color Texture...
erc       Info    5632ms> ALL GOOD: Render Target Update Complete
ibl-prep  Info    5632ms> IBL Integrator Render Targets Updated:, Blur levels10, Total Levels 11
ibl-prep  Info    5632ms> Resetting Texture States...
ibl-prep  Info    5632ms> Computing IBL Levels...
ibl-prep  Info    5632ms> Starting IBL Integrator Compute: Level 0, Dimensions 1024x1024
ibl-prep  Info    5632ms> IBL Integrator Compute: GPU Rendering
gbl       Info    5754ms> TextureManager: Creating Texture. Total Texture Count: 2
ibl-prep  Info    5764ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    5764ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    5764ms> READBACK: glFinish()
gbl       Info    6791ms> READBACK: Reading FBO State()
gbl       Info    6791ms> READBACK: Checking FBO State Preconditions...
gbl       Info    6791ms> READBACK: Of 1024 x 1024,  x32 buffer
gbl       Info    6791ms> READBACK: Pixel Pack State Setting...
gbl       Info    6792ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    6792ms> READBACK: Reading pixels...
gbl       Info    6823ms> **** READBACK: All done!
gbl       Info    6823ms> ****
ibl-prep  Info    6823ms> Finished IBL Integrator Compute: Level 0
ibl-prep  Info    6823ms> Starting IBL Integrator Compute: Level 1, Dimensions 512x512
ibl-prep  Info    6824ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    6828ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    6828ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    6829ms> READBACK: glFinish()
gbl       Info    7120ms> READBACK: Reading FBO State()
gbl       Info    7121ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7121ms> READBACK: Of 512 x 512,  x32 buffer
gbl       Info    7121ms> READBACK: Pixel Pack State Setting...
gbl       Info    7121ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7122ms> READBACK: Reading pixels...
gbl       Info    7193ms> **** READBACK: All done!
gbl       Info    7193ms> ****
ibl-prep  Info    7193ms> Finished IBL Integrator Compute: Level 1
ibl-prep  Info    7193ms> Starting IBL Integrator Compute: Level 2, Dimensions 256x256
ibl-prep  Info    7194ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7204ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7204ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7204ms> READBACK: glFinish()
gbl       Info    7399ms> READBACK: Reading FBO State()
gbl       Info    7399ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7399ms> READBACK: Of 256 x 256,  x32 buffer
gbl       Info    7400ms> READBACK: Pixel Pack State Setting...
gbl       Info    7400ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7400ms> READBACK: Reading pixels...
gbl       Info    7437ms> **** READBACK: All done!
gbl       Info    7437ms> ****
ibl-prep  Info    7438ms> Finished IBL Integrator Compute: Level 2
ibl-prep  Info    7438ms> Starting IBL Integrator Compute: Level 3, Dimensions 128x128
ibl-prep  Info    7438ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7438ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7438ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7438ms> READBACK: glFinish()
gbl       Info    7542ms> READBACK: Reading FBO State()
gbl       Info    7542ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7542ms> READBACK: Of 128 x 128,  x32 buffer
gbl       Info    7543ms> READBACK: Pixel Pack State Setting...
gbl       Info    7543ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7543ms> READBACK: Reading pixels...
gbl       Info    7569ms> **** READBACK: All done!
gbl       Info    7570ms> ****
ibl-prep  Info    7570ms> Finished IBL Integrator Compute: Level 3
ibl-prep  Info    7570ms> Starting IBL Integrator Compute: Level 4, Dimensions 64x64
ibl-prep  Info    7570ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7570ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7570ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7570ms> READBACK: glFinish()
gbl       Info    7634ms> READBACK: Reading FBO State()
gbl       Info    7635ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7635ms> READBACK: Of 64 x 64,  x32 buffer
gbl       Info    7635ms> READBACK: Pixel Pack State Setting...
gbl       Info    7635ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7635ms> READBACK: Reading pixels...
gbl       Info    7645ms> **** READBACK: All done!
gbl       Info    7655ms> ****
ibl-prep  Info    7655ms> Finished IBL Integrator Compute: Level 4
ibl-prep  Info    7655ms> Starting IBL Integrator Compute: Level 5, Dimensions 32x32
ibl-prep  Info    7655ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7655ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7655ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7655ms> READBACK: glFinish()
gbl       Info    7690ms> READBACK: Reading FBO State()
gbl       Info    7691ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7691ms> READBACK: Of 32 x 32,  x32 buffer
gbl       Info    7692ms> READBACK: Pixel Pack State Setting...
gbl       Info    7694ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7695ms> READBACK: Reading pixels...
gbl       Info    7701ms> **** READBACK: All done!
gbl       Info    7705ms> ****
ibl-prep  Info    7705ms> Finished IBL Integrator Compute: Level 5
ibl-prep  Info    7706ms> Starting IBL Integrator Compute: Level 6, Dimensions 16x16
ibl-prep  Info    7706ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7706ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7706ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7706ms> READBACK: glFinish()
gbl       Info    7720ms> READBACK: Reading FBO State()
gbl       Info    7720ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7721ms> READBACK: Of 16 x 16,  x32 buffer
gbl       Info    7721ms> READBACK: Pixel Pack State Setting...
gbl       Info    7721ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7721ms> READBACK: Reading pixels...
gbl       Info    7731ms> **** READBACK: All done!
gbl       Info    7731ms> ****
ibl-prep  Info    7731ms> Finished IBL Integrator Compute: Level 6
ibl-prep  Info    7731ms> Starting IBL Integrator Compute: Level 7, Dimensions 8x8
ibl-prep  Info    7732ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7732ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7732ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7732ms> READBACK: glFinish()
gbl       Info    7752ms> READBACK: Reading FBO State()
gbl       Info    7753ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7753ms> READBACK: Of 8 x 8,  x32 buffer
gbl       Info    7753ms> READBACK: Pixel Pack State Setting...
gbl       Info    7753ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7753ms> READBACK: Reading pixels...
gbl       Info    7761ms> **** READBACK: All done!
gbl       Info    7761ms> ****
ibl-prep  Info    7761ms> Finished IBL Integrator Compute: Level 7
ibl-prep  Info    7761ms> Starting IBL Integrator Compute: Level 8, Dimensions 4x4
ibl-prep  Info    7761ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7762ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7762ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7764ms> READBACK: glFinish()
gbl       Info    7770ms> READBACK: Reading FBO State()
gbl       Info    7770ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7770ms> READBACK: Of 4 x 4,  x32 buffer
gbl       Info    7770ms> READBACK: Pixel Pack State Setting...
gbl       Info    7770ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7770ms> READBACK: Reading pixels...
gbl       Info    7777ms> **** READBACK: All done!
gbl       Info    7777ms> ****
ibl-prep  Info    7777ms> Finished IBL Integrator Compute: Level 8
ibl-prep  Info    7777ms> Starting IBL Integrator Compute: Level 9, Dimensions 2x2
ibl-prep  Info    7778ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7778ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7778ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7778ms> READBACK: glFinish()
gbl       Info    7792ms> READBACK: Reading FBO State()
gbl       Info    7792ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7792ms> READBACK: Of 2 x 2,  x32 buffer
gbl       Info    7793ms> READBACK: Pixel Pack State Setting...
gbl       Info    7793ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7793ms> READBACK: Reading pixels...
gbl       Info    7806ms> **** READBACK: All done!
gbl       Info    7807ms> ****
ibl-prep  Info    7807ms> Finished IBL Integrator Compute: Level 9
ibl-prep  Info    7807ms> Starting IBL Integrator Compute: Level 10, Dimensions 1x1
ibl-prep  Info    7807ms> IBL Integrator Compute: GPU Rendering
ibl-prep  Info    7807ms> IBL Integrator Compute: Readback and pixel upload
gbl       Info    7807ms> ****READBACK: Creating Pixel Texture from current render target:
gbl       Info    7807ms> READBACK: glFinish()
gbl       Info    7811ms> READBACK: Reading FBO State()
gbl       Info    7812ms> READBACK: Checking FBO State Preconditions...
gbl       Info    7812ms> READBACK: Of 1 x 1,  x32 buffer
gbl       Info    7812ms> READBACK: Pixel Pack State Setting...
gbl       Info    7812ms> READBACK: Setting the readback buffer (glReadBuffer) to GL_COLOR_ATTACHMENT0..
gbl       Info    7812ms> READBACK: Reading pixels...
gbl       Info    7834ms> **** READBACK: All done!
gbl       Info    7834ms> ****
ibl-prep  Info    7834ms> Finished IBL Integrator Compute: Level 10
ibl-prep  Info    7835ms> Loading IBL Levels into MIP Levels of the result texture...
ibl-prep  Info    7859ms> Extracting Pixels from Level Pixels (MIP Level 1)
ibl-prep  Info    7859ms> Loading Level Pixels into MIP Level 1
ibl-prep  Info    7860ms> Extracting Pixels from Level Pixels (MIP Level 2)
ibl-prep  Info    7860ms> Loading Level Pixels into MIP Level 2
ibl-prep  Info    7861ms> Extracting Pixels from Level Pixels (MIP Level 3)
ibl-prep  Info    7861ms> Loading Level Pixels into MIP Level 3
ibl-prep  Info    7861ms> Extracting Pixels from Level Pixels (MIP Level 4)
ibl-prep  Info    7861ms> Loading Level Pixels into MIP Level 4
ibl-prep  Info    7861ms> Extracting Pixels from Level Pixels (MIP Level 5)
ibl-prep  Info    7861ms> Loading Level Pixels into MIP Level 5
ibl-prep  Info    7861ms> Extracting Pixels from Level Pixels (MIP Level 6)
ibl-prep  Info    7861ms> Loading Level Pixels into MIP Level 6
ibl-prep  Info    7861ms> Extracting Pixels from Level Pixels (MIP Level 7)
ibl-prep  Info    7862ms> Loading Level Pixels into MIP Level 7
ibl-prep  Info    7862ms> Extracting Pixels from Level Pixels (MIP Level 8)
ibl-prep  Info    7862ms> Loading Level Pixels into MIP Level 8
ibl-prep  Info    7862ms> Extracting Pixels from Level Pixels (MIP Level 9)
ibl-prep  Info    7862ms> Loading Level Pixels into MIP Level 9
ibl-prep  Info    7862ms> Extracting Pixels from Level Pixels (MIP Level 10)
ibl-prep  Info    7862ms> Loading Level Pixels into MIP Level 10
ibl-prep  Info    7863ms> Cleaning IBL Levels pixels from memory...
ibl-prep  Info    7864ms> ******** IBL Integrator END

[Ussnorway]

JLC69  wrote

This is my log file:

gbl       Info     491ms> System Info: OS: Windows  0.0.0
gbl       Info     494ms> [embree] creating scene: old_hash=AAAAAAAAAAA=

???

pie_api   Info    1508ms> Setting PIE Plugins Path to C:\Program Files\Adobe\Adobe Dimension CC\Plug-ins

did you remove some bits?

[JLC69]

Since this info is public, I have removed my licensing details. Yes.

[Ussnorway]

thats fine ...

[JLC69]

I have the same problem and the same screen as you. I have a Porsche Design Book One based on Microsoft Surface and I do not see the stage, my stage is blank and when I try to choose a 3d model it gets stuck on loading screen over and over and over. I have 16GB of Ram and 512 vram so I meet all the requirements. I uninstalled it and installed it again and I have the same issue. Adobe Photoshop and Illustrator are working fine. I would be grateful if anyone could come up with the solution.

[exception247]

Same issue here. 1,37% zoom and nothing is responding.

My specs: Ryzen 5 3600, 32GB RAM, Vega 56 graphic card.

Hope a fix is coming soon.

[exception247]

I recognized something. When I start Dimension on my Surface Laptop it also starts with a 1.37% zoom but fast zoom up to normal screenratio so you can see the canvas and put models on it. On my PC it starts with the 1.37% zoom as in the screenshot here but doesn't zoom out. So something. And cant change zoom. Also can put mdoels on it (keeps loading).

[stijnv67499545]

having the same issue. Hardware is way above the suggest requirements. So that should not be the issue.

If i go back to version 2.2 everything seems to work fine. But on 2.3 it just stays on loading forever

[exception247]

Please try out the newest prerelease build 3.0 that was released yesterday. It works fine for me as it seems. No unusual cpu usage so far.

[JLC69]

Any news/solution from Adobe about this issue that lots of people are experiencing? Thanks

[Ussnorway]

no fix yet sorry ... you can try the prerelease but thats up to you

[exception247]

prerelease 3 works fine for me. No stuck at start, no heavy cpu load, works real smooth. Some prerelease related issues but quite stable so far. Try it out 🙂

[JLC69]

I can confirm that it is working fine with Pre release 3. Fantastic! I can see the canvas and the objects load perfectly. Solved! 

[Mystic_guide6C19]

same problem, same laptop oh m gosh this issue is so annyoing . I can't use my CC DN

[JLC69]

Hi, I had the same problem as you. I just updated to the latest version of Dimension and it works well now.

[솔이58761193]

Me too!! I was upset,,,:( how can I solve that problem,,,,:(

[bamp]

I had the same problem, but now I fixed the issue. I simply switch my drawing tablet (Wacom Cintiq 13 HD) to my PC monitor (Acer V226HQL) and worked pretty well. I hope this helps.

[dimas91672318]

I just installed it.   I have same issue, it is loading forever.   I have I3 10300F,  32gb RAM,  GPU, RX580   O-O