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R
russellr14317779
Participant
January 30, 2018
Answered

Document Cloud Down?

  • January 30, 2018
  • 9 replies
  • 8856 views

Is the cloud down right now?
I have been trying to open some of my files that are on the cloud and it says "Adobe Document Cloud is still working on your last operation. Try again later"oud.

I am also unsuccessful at viewing the files on cloud.acrobat.com

Thanks in advance

[This post moved from Acrobat Reader to Document Cloud PDF services]

      This topic has been closed for replies.
      Correct answer AkanchhaS8194121

      Hi Russellr,

      I assume you were trying to access the "Document Cloud" files through the Adobe Reader DC desktop application?

      There isn't has been any outage reported for the "Document Cloud" storage for the time period you are referring to. However, the services should be up and running fine now and you should be able to access them.

      You may check the storage online and try accessing the file through that- https://cloud.acrobat.com/recent  using a different web browser.

      Let us know if you still experience the same problem. We will escalate it further and will let you know the update.

      Regards,

      Akanchha

      9 replies

      priyeshj8956
      priyeshj8956
      Participant
      January 8, 2019

      even i am facing similar problem on my desktop but if i sign in through friends desktop its working fine, what setting i should change

      N
      nazmulH
      Participant
      November 1, 2018

      I am having the same problem for last 2 months. I can open cloud documents from my Macbook but can not from windows PC. I have tried re-installing adobe -DC several times, even re-installed my Windows 7 OS but did not able to solved the "Adobe document cloud is still working on your last operation. Try again later"- issue. Do something please.@

      B
      bethn24573514
      Participant
      August 6, 2018

      My problem has FINALLY, FINALLY been solved. It required three days' work by an IT person at my university. I don't quite understand his solution, but I will explain it as best I can.

      The IT person explained it to me in the following way: Adobe creates an individual profile for each device that uses the program. This is separate from the "user" profile--the thing containing one's log-in credentials and so on, since that profile is not machine-specific. He said that this profile evidently got corrupted. He had wiped my computer once already, but my understanding is that in some way he copied the original program back with the corrupted profile, and so then he had to wipe it a second time and install Adobe cleanly.

      Here are his words, which will probably make more sense to the knowledgeable:

      "Re-imaged system a second time for profile corruption."

      I hope this helps someone else.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      September 10, 2018

      Hi bethn,

      Thanks for sharing your workaround and findings. It may would definitely be helpful for someone who might experience the similar issue.

      -Akanchha 

      B
      bethn24573514
      Participant
      July 25, 2018

      I have been having the same problem since sometime in the spring. The program works on my iPad. Works on my home PC. Does not work on my office PC. Uninstalled, reinstalled. Nada.  Had operating system updated to Windows 10. Everything else works great—but STILL getting the “completing your last operation” message.  It came up the first time I tried to open a file after having whole new system installed.  There is obviously a problem and Adobe is not getting to the source.

      4
      4EYES
      Participating Frequently
      June 11, 2018

      This issue has NOT been resolved...I repeat NOT resolved.  I cannot work with/edit  documents that I have scanned [using your Scan application] onto the cloud from my phone. I have to download them online or export them onto my desktop, which is counterproductive and indicative of a problem on your end Adobe not the user. Please fix this!

        4
        4EYES
        Participating Frequently
        June 11, 2018

        That said, online services work well and provide a sufficient work around if you don't need to save anything on a local drive.

        sergegordy
        sergegordy
        Participant
        April 12, 2018

        Hello!

        Same problem here.

        4
        4EYES
        Participating Frequently
        April 1, 2018

        I am also having this issue...any resolution???

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        April 2, 2018

        Hi All,

        Sorry to hear the inconvenience caused to you.

        Would you please check the following preferences settings in the application-

        Adobe Reader DC>Edit>Preferences>General>"Show Online Storage When Opening File" is Checked or not?

        Also, try "Signing Out" and "Signing In" in the application once.

        Regards,

        Akanchha

        caliche
        caliche
        Participating Frequently
        April 3, 2018

        Was worth a try but did not change the behavior

        I appreciate a response from an Adobe person, but I note that my post reviving this question was almost 4 weeks ago.

        S
        saurins17464464
        Participant
        March 13, 2018

        I am facing the same issue since the past 2 days. I tried re-installing, but it didn't work. I'm already having the latest version of Adobe Acrobat Reader DC.

          K
          koenraad.bats@ds-n.com
          Known Participant
          March 22, 2018

          Same over here, since a few weeks now. Both in Acrobat Reader DC 2015.008.20082 as well as in Acrobat Pro DC 2015.010.20056. This is very annoying since I can't place notes or even read old ones on the website UI. Please fix this.

            AkanchhaS8194121
            AkanchhaS8194121Correct answer
            Legend
            January 31, 2018

            Hi Russellr,

            I assume you were trying to access the "Document Cloud" files through the Adobe Reader DC desktop application?

            There isn't has been any outage reported for the "Document Cloud" storage for the time period you are referring to. However, the services should be up and running fine now and you should be able to access them.

            You may check the storage online and try accessing the file through that- https://cloud.acrobat.com/recent  using a different web browser.

            Let us know if you still experience the same problem. We will escalate it further and will let you know the update.

            Regards,

            Akanchha

            caliche
            caliche
            Participating Frequently
            March 7, 2018

            I'm receiving this message today. I am more suspicious of an Acrobat Reader software issue (DC version, 18.011.20038) than a Cloud Storage issue. Indeed I can reach the files by going to the cloud website, but that seems like an inelegant workaround

            Any suggestions?

              AkanchhaS8194121
              AkanchhaS8194121
              Legend
              May 1, 2018

              Hi All,

              We apologize for the delay in reply to your query.

              The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

              This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

              Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

              Also, as you are experiencing the problem while accessing the service online then please check with a different internet connection. Switch the internet for a while and try accessing the "Document Cloud Storage"

              Or turn the internet security software off for a while-

              "Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."

              Regards,

              Akanchha

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